CPG/12336/2025 - SSJ - Provision of Maintenance of the Security Barriers/Gates for the British Embassy in Washington

Contracts

• Contract 1 · Cova Security Gates Ltd

  Signed

  13 May 2025

  Value

  £70,760

  Period

  20 May 2025 – 19 May 2027

  Status

  active

  14 agreed KPIs: Financial Control · Pricing · Agreed action points …

  • Financial Control, Invoices are accurate & submitted in a timely manner. To achieve KPI the Contractor must send 100% of the bills with the accurate services cost.
  • Pricing, Service Provider to abide to the pricing accorded in the contract throughout the duration of the relationship. Variation to contract to be considered with prior evidence and should be agreed and signed by the Authority and supplier.
  • Agreed action points, Implementation of any agreed action points arising from agreed works to be executed against agreed timelines. Action points implemented & reported to PM.
  • Service Reports, Service reports to be available at all times if requested.
  • Timing of Response and Delivery, The Contractor shall respond to Authorities solicitation in a period no longer than 8 hours. To achieve KPI the Contractor must comply to respond 100% of the times.
  • Service Delivery, Compliance with the service delivery in accordance with The Statement of Requirement Services indicated in ATT 4 to be meet or exceeded.
  • Quality, Any issues of quality discovered during work inspections or otherwise are mentioned verbally with representative from the British Embassy on site, or with written report/email and solution implemented within a reasonable time frame (48 hours).
  • Customer Satisfaction, The Authority is satisfied with the service.
  • H&S, Service Provider & their staff to abide by standards equivalent to those set out in the Health &Safety requirements. CM to review and train staff as required.
  • Security, Un-authorised access to the Authority's premises, or security incidents due to Contractor negligence. CM to check ongoing compliance with site specific requirements & to ensure any failures are reported immediately to Post Manager. Contract Manager to ensure that should a staff member need to be removed from site due to misconduct or the like, this is acted upon immediately and an appropriately trained and vetted replacement sourced within 24 hours.
  • Reporting, The Contractor should ensure timely/quickly provision of a report of work highlighting work completed, any findings or additional requirements.
  • Staffing levels and coverage, Contract Manager to ensure that the provision of additional staff for any additional work, to cover annual leave or sickness is undertaken within 24 hours of submission of the request unless agreed otherwise with the client.
  • Uniforms and presentation, All staff are well presented, wearing clean uniform in good condition and have identification visible at all times. CM to ensure any uniform related issues are resolved in a timely manner & that uniform standards are enforced by On Site Supervisors.
  • Code of Conduct, All staff comply with the Contractors' Code of Conduct, to abide by standards, not to engage in any conduct that may embarrass the FCDO or HMG. CM to report during regular meetings

Tender pack and attachments

• Signed contract contractSigned contractPDF

Notices published for this procedure

• Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender27 May 2025, 18:49 BST
• Tender notice tenderTender noticeUK4Tender notice on Find a Tender28 Apr 2025, 20:24 BST