Coroner's Removal Service

To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary. In doing so, the service provider must • Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. • Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. • Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally • Work within a time frame set by the service level agreement in respect of arrival and transfer times. • Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. • Represent the Coroner’s Service in a positive manner. Currently, all Coroners within the Greater Manchester Area operate under one agreed protocol with regard to out of hour’s deaths and the release of the body to the family or undertaker. However, unless the G.P. is able to issue a Medical Certificate as to Cause of Death (MCCD) it must be treated as a sudden death and police will attend. The provision of out of hours GP services, together with initiatives such as the Care of the Dying pathway (enabling terminally ill patients to die at home) has resulted in a significant increase in the number of community deaths being reported to the Coroner. Any delays inevitably cause distress to the relatives of the bereaved who have the right to expect a prompt and dignified service. The purpose of this contract is to put in place a formal contractual arrangement with specified standards in order to achieve a consistently high standard of service whilst meeting the Coroner’s requirements in a manner, which is sensitive to the needs of bereaved relatives. This tender is to be split into 2 Lots; LOT 1 GREATER MANCHESTER NORTH (covering Rochdale, Bury and Oldham) LOT 2 GREATER MANCHESTER WEST (covering Bolton, Salford, Wigan and Leigh) The estimated spend highlighted below reflects total spend for both Lots. Rochdale are the lead authority for Lot 1 and will be the named authority on the agreed contract. Bolton are the lead authority for Lot 2 and will be the named authority on the agreed contract.

To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary. In doing so, the service provider must • Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. • Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. • Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally • Work within a time frame set by the service level agreement in respect of arrival and transfer times. • Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. • Represent the Coroner’s Service in a positive manner. Currently, all Coroners within the Greater Manchester Area operate under one agreed protocol with regard to out of hour’s deaths and the release of the body to the family or undertaker. However, unless the G.P. is able to issue a Medical Certificate as to Cause of Death (MCCD) it must be treated as a sudden death and police will attend. The provision of out of hours GP services, together with initiatives such as the Care of the Dying pathway (enabling terminally ill patients to die at home) has resulted in a significant increase in the number of community deaths being reported to the Coroner. Any delays inevitably cause distress to the relatives of the bereaved who have the right to expect a prompt and dignified service. The purpose of this contract is to put in place a formal contractual arrangement with specified standards in order to achieve a consistently high standard of service whilst meeting the Coroner’s requirements in a manner, which is sensitive to the needs of bereaved relatives. This tender is to be split into 2 Lots; LOT 1 GREATER MANCHESTER NORTH (covering Rochdale, Bury and Oldham) LOT 2 GREATER MANCHESTER WEST (covering Bolton, Salford, Wigan and Leigh) The estimated spend highlighted below reflects total spend for both Lots. Rochdale are the lead authority for Lot 1 and will be the named authority on the agreed contract. Bolton are the lead authority for Lot 2 and will be the named authority on the agreed contract.