Retained Core Business Services (CBP)

{
  "id": "043503-2025",
  "tag": [
    "awardUpdate",
    "contractUpdate"
  ],
  "date": "2025-07-28T14:27:16+01:00",
  "ocid": "ocds-h6vhtk-03260e",
  "buyer": {
    "id": "GB-FTS-140123",
    "name": "HM Revenue & Customs"
  },
  "awards": [
    {
      "id": "043503-2025-CW39425-1",
      "title": "Core Business Platforms (Retained Services)",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-00943935",
          "name": "Capgemini UK plc"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "SR2224878779",
    "lots": [
      {
        "id": "1",
        "description": "HMRC awarded a contract to Capgemini UK Ltd to provide Business Application, Support and Maintenance (BASM) services for a set of business-critical legacy HMRC applications which were part of the Core Business Platform. Prior to this Capgemini was the incumbent service provider to HMRC for these services (and other business applications, which were part of other replacement contracts or which are now decommissioned and no longer supported). The initial Prime Contract expired in June 2022. \nThe services under the Core Business Platform are: Business Application Support and Maintenance (BASM) services; and optional business application development and enhancement services, system integration services; strategy, architecture and feasibility analysis services and decommissioning services related to the applications, which HMRC can use on a call off basis.\nThe term of the Core Business Platforms contract is 5 years. The consumption of the services for the legacy applications under the contract was planned to decrease over the contract term as some services are decommissioned.\nThe legacy applications supported by this contract are either (1) Being replaced and decommissioned or (2) Services which are aging and require some form of consolidation or modernisation in order to mitigate technical risks and prepare them for going to market in the future. This contract modification is to support these activities. \nThe contract modification is £107,271,468.",
        "contractPeriod": {
          "durationInDays": 1800
        }
      }
    ],
    "items": [
      {
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        "relatedLot": "1",
        "deliveryLocation": {
          "description": "100 Parliament Street\nWestminster\nLondon\nSW1A 2BQ"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72416000",
            "scheme": "CPV",
            "description": "Application service providers"
          }
        ]
      }
    ],
    "title": "Retained Core Business Services (CBP)",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "classification": {
      "id": "72416000",
      "scheme": "CPV",
      "description": "Application service providers"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-140123",
      "name": "HM Revenue & Customs",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SW1A2BQ",
        "countryName": "United Kingdom",
        "streetAddress": "100 Parliament Street"
      },
      "details": {
        "url": "http://www.hmrc.gov.uk"
      },
      "identifier": {
        "legalName": "HM Revenue & Customs",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Carolyne M",
        "email": "carolyne.manyuira@hmrc.gov.uk",
        "telephone": "+44 3000585745"
      }
    },
    {
      "id": "GB-COH-00943935",
      "name": "Capgemini UK plc",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "EC4V 4HN",
        "countryName": "United Kingdom",
        "streetAddress": "95 Queen Victoria Street"
      },
      "details": {
        "url": "http://www.hmrc.gov.uk",
        "scale": "large"
      },
      "identifier": {
        "id": "00943935",
        "scheme": "GB-COH",
        "legalName": "Capgemini UK plc"
      },
      "contactPoint": {
        "email": "carolyne.manyuira@hmrc.gov.uk"
      }
    },
    {
      "id": "GB-COH-00943935",
      "name": "Capgemini UK PLC",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "EC4V 4HN",
        "countryName": "United Kingdom",
        "streetAddress": "95 Queen Victoria Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "00943935",
        "scheme": "GB-COH",
        "legalName": "Capgemini UK PLC"
      }
    },
    {
      "id": "GB-FTS-47769",
      "name": "HMRC",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Telford",
        "postalCode": "TF3 4NT",
        "countryName": "United Kingdom",
        "streetAddress": "Plaza 2, Ironmasters Way"
      },
      "identifier": {
        "legalName": "HMRC"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "043503-2025-CW39425-1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "classification": {
            "id": "72416000",
            "scheme": "CPV",
            "description": "Application service providers"
          },
          "deliveryLocation": {
            "description": "UK - United Kingdom"
          },
          "deliveryAddresses": [
            {
              "region": "UK"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72250000",
              "scheme": "CPV",
              "description": "System and support services"
            },
            {
              "id": "72261000",
              "scheme": "CPV",
              "description": "Software support services"
            },
            {
              "id": "72262000",
              "scheme": "CPV",
              "description": "Software development services"
            },
            {
              "id": "72263000",
              "scheme": "CPV",
              "description": "Software implementation services"
            }
          ]
        }
      ],
      "title": "Core Business Platforms (Retained Services)",
      "value": {
        "amount": 321814405.5,
        "currency": "GBP"
      },
      "period": {
        "durationInDays": 1800
      },
      "status": "active",
      "awardID": "043503-2025-CW39425-1",
      "amendments": [
        {
          "id": "1",
          "rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: The CBP contract provides services supporting the Government's ability to manage national tax collection. A compromise to service delivery would impact the Government's ability to collect taxes and administer benefits payments and as such detrimentally impact UK citizens.  \nThis modification has been made in line with Reg (1) (b): \nModification of the Contract is sought pursuant to Regulation 72 (1) (b) of the Public Contracts Regulations 2015 (\"PCR 2015\") on the basis of additional works, services and supplies that are required to be delivered under the Contract.  \nUnder Regulation 72(1)(b) contracts and framework agreements may be modified without a new procurement procedure where additional works, services or supplies by the original contractor that have become necessary and were not included in the initial procurement, and where a change of contractor-  \n(i) cannot be made for economic or technical reasons such as requirements of interchangeability or interoperability with existing equipment, services or installations procured under the initial procurement.  \n(ii) would cause significant inconvenience or substantial duplication of costs for the contracting authority, and provided that any increase in price does not exceed 50% of the value of the original contract.   \nA change of supplier for this contract is not feasible for technical reasons due to Core Business Platforms applications having extremely high levels of technical and functional complexity. \nIn addition, there would be a significant increase in costs if a new supplier provided these services which would include major delays to programmes.\n ",
          "description": "This contract has been modified by £107.2m in line with PCR 2015. This is effective from 1st July 2025. This modification does not change the scope or terms and conditions of the contract."
        }
      ],
      "dateSigned": "2022-03-21T00:00:00Z",
      "periodRationale": "N/a"
    }
  ],
  "description": "This is a contract modification notice.",
  "initiationType": "tender"
}

{
  "id": "008052-2022",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2022-03-24T16:27:47Z",
  "ocid": "ocds-h6vhtk-03260e",
  "buyer": {
    "id": "GB-FTS-17909",
    "name": "H M Revenue & Customs"
  },
  "awards": [
    {
      "id": "008052-2022-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-47765",
          "name": "Capgemini"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "SR685055970",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "HMRC has awarded a contract to Capgemini UK Ltd to provide Business Application, Support and Maintenance (BASM) services for a set of business-critical legacy HMRC applications which are part of the Core Business Platform (\"New Contract\").  Prior to this Capgemini was the incumbent service provider to HMRC for these services (and other business applications, which are part of other replacement contracts or which are now decommissioned and no longer supported). This expires in June 2022 (\"Prime Contract\"). The equivalent services under the Prime Contract shall terminate when the New Contract takes full effect.\nThe services under the New Contract are:  Business Application Support and Maintenance (BASM) services; and optional business application development and enhancement services, system integration services; strategy, architecture and feasibility analysis services and decommissioning services related to the applications, which HMRC can use on a call off basis.\nThe term of the New Contract is 3 years with two extension options of 1 year exercisable by HMRC.  The consumption of the services for the legacy applications under the New Contract is planned to decrease over the contract term as some services are decommissioning, as a consequence of separate replacement Programmes which are already in-flight.\nThe legacy applications supported by the New Contract are either (1) services which are in the process of being replaced and will be decommissioned within the New Contract initial term or (2) services which are aging and require some form of consolidation or modernisation in order to mitigate technical risks and prepare for going to market in future.\nHMRC has awarded a contract to Capgemini UK Ltd to provide Business Application, Support and Maintenance (BASM) services for a set of business-critical legacy HMRC applications which are part of the Core Business Platform (\"New Contract\").  Prior to this Capgemini was the incumbent service provider to HMRC for these services (and other business applications, which are part of other replacement contracts or which are now decommissioned and no longer supported). This expires in June 2022 (\"Prime Contract\"). The equivalent services under the Prime Contract shall terminate when the New Contract takes full effect.\nThe services under the New Contract are:  Business Application Support and Maintenance (BASM) services; and optional business application development and enhancement services, system integration services; strategy, architecture and feasibility analysis services and decommissioning services related to the applications, which HMRC can use on a call off basis.\nThe term of the New Contract is 3 years with two extension options of 1 year exercisable by HMRC.  The consumption of the services for the legacy applications under the New Contract is planned to decrease over the contract term as some services are decommissioning, as a consequence of separate replacement Programmes which are already in-flight.\nThe legacy applications supported by the New Contract are either (1) services which are in the process of being replaced and will be decommissioned within the New Contract initial term or (2) services which are aging and require some form of consolidation or modernisation in order to mitigate technical risks and prepare for going to market in future.\n(1)\tServices which are in the process of being replaced and will be decommissioned within the New Contract term:\n•\tComputerised Environment for Self-Assessment (CESA)\n•\tThe Pension Scheme Service\n•\tIntegrated Debt Management Service\n•\tNew Tax Credits\n•\tBanking & Payments\n(2)\tServices which are aging and require some form of consolidation or modernisation in order to mitigate technical risks and prepare for going to market in future:\n•\tInheritance Tax\n•\tEmployer Scheme Processing (Construction Industry Scheme Reform / Employer Compliance Service / Penalties and Appeals Service / Contact History Framework)\n•\tTactical Support Services\n•\tCorporate Data Frameworks\n•\tSecurity Services\n•\tStudent Loans Service\n•\tCross Border Tax Services (Complex Personal Tax Teams / Foreign Entertainers Unit / Non-Resident Landlords)\n•\tOther small services / tools\nSome of these applications will be replaced or consolidated allowing the legacy system to be decommissioned as part of the overall modernisation of HMRC IT.  Applications which are enduring and will continue to remain in use at the end of the contract term will be modernised where possible.\nThe New Contract value is £214.54m. Payments are supported by service levels and service credits and are structured as a combination of fixed price support and maintenance charges and rate-card based charges for projects including decommissioning and application modernisation services.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          },
          {
            "id": "72262000",
            "scheme": "CPV",
            "description": "Software development services"
          },
          {
            "id": "72263000",
            "scheme": "CPV",
            "description": "Software implementation services"
          }
        ]
      }
    ],
    "title": "Core Business Platform Support and Maintenance Services",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The contract is for business application support and maintenance services for a set of business-critical legacy HMRC applications.  The contract includes options to provide decommissioning and application modernisation services for the business applications in scope.  The purpose is either to decommission services during the initial term of this contract or prepare enduring applications and services to go to market in future. The contract will have a duration of 3 - 5 years.",
    "classification": {
      "id": "72416000",
      "scheme": "CPV",
      "description": "Application service providers"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The services required by HMRC consist of the provision of Business Application Support and Maintenance (BASM) services; and optional business application development services, system integration services; strategy, architecture and feasibility analysis services and decommissioning services to support business critical legacy HMRC applications.  The applications in scope are either (1) services which are in the process of being replaced and will be decommissioned within the New Contract term or (2) services which are aging and require some form of consolidation or modernisation in order to mitigate technical risks and prepare for going to market in future.  The applications generate substantial taxes and revenue for the UK and a number of the applications are classified as business critical and therefore must be wholly reliable. It is therefore imperative that the support of such applications continue to be delivered safely and without interruption.\nThe award of the New Contract to Capgemini ensures the secure and continued support of the legacy applications whilst they are either decommissioned or undergo technical modernisation.\nHMRC's assessment is that support services for applications which only have a time-limited life before they are decommissioned can only be provided by Capgemini.  This is due to the increased technical risks involved during the migration of services to a replacement application and the decommissioning of all elements of the legacy application that requires a considerable level of in-depth knowledge and experience of the solution, which only Capgemini have because of their 18 years of supporting those services.\nDue to the age and intricate interdependencies of the legacy applications which are deemed to require consolidation or modernisation, the support services for those applications, until they are modernised, can only be provided by Capgemini.  These applications are a complex environment of small solutions which require extensive knowledge of HMRC's business processes to manage and some are also on aged technologies for which there is a reducing skills-base available.  Modernisation is necessary to bring them to the required technical level and reduce inter-dependencies whilst preparing them for going to market in future.\nAs these are business critical tax and benefit applications, HMRC requires the secure and uninterrupted delivery of support to those applications and considers the award of the New Contract to be the only option for securing delivery of those services until they are either replaced and decommissioned or have been brought to a suitable technical state via consolidation or modernisation.  The resulting contract enables HMRC to deliver on its strategic priorities to protect live services and deliver contractual flexibility to manage decommissioning. In parallel, HMRC will be able to work with Capgemini to prepare enduring technologies and services to go to market.\nThis is an award of a contract via the negotiated procedure without prior publication under Regulation 32 of the Public Contracts Regulations 2015. HMRC's view, having taken advice, is reliance on Regulation 32 is justified because services being procured under and for the term of the New Contract can only be provided by Capgemini because competition is absent for technical reasons.\nAccordingly, HMRC concluded that for technical reasons HMRC would procure services under the New Contract which only Capgemini could provide and for which there was no reasonable alternative.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_TECHNICAL",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-17909",
      "name": "H M Revenue & Customs",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "LONDON",
        "postalCode": "EC3R6EE",
        "countryName": "United Kingdom",
        "streetAddress": "Customs House Annexe,20 Lower Thames Street"
      },
      "details": {
        "url": "http://www.gov.uk",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "scheme": "COFOG",
            "description": "Direct and Indirect taxation"
          }
        ]
      },
      "identifier": {
        "legalName": "H M Revenue & Customs"
      },
      "contactPoint": {
        "email": "sarah.dunsmore@hmrc.gov.uk"
      }
    },
    {
      "id": "GB-FTS-47765",
      "name": "Capgemini",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Surrey",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Capgemini"
      }
    },
    {
      "id": "GB-FTS-47766",
      "name": "HMRC",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Telford",
        "postalCode": "TF34NT",
        "countryName": "United Kingdom",
        "streetAddress": "Plaza 2, Ironmasters Way"
      },
      "identifier": {
        "legalName": "HMRC"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "008052-2022-1",
      "value": {
        "amount": 214542937,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "008052-2022-1",
      "dateSigned": "2022-03-21T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}