Contract Award for Freshworks ITSM Software

{
  "id": "006794-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-01-26T16:05:21Z",
  "ocid": "ocds-h6vhtk-060ee6",
  "buyer": {
    "id": "GB-FTS-95443",
    "name": "Royal Borough of Kensington and Chelsea"
  },
  "awards": [
    {
      "id": "006794-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-172633",
          "name": "Freshworks Inc"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-060ee6",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud Software",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Contract Award for Freshworks ITSM Software",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The provision of ITSM Software",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud Software",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-95443",
      "name": "Royal Borough of Kensington and Chelsea",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "W8 7NX",
        "countryName": "United Kingdom",
        "streetAddress": "The Town Hall, Hornton Street"
      },
      "details": {
        "url": "https://www.rbkc.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Royal Borough of Kensington and Chelsea"
      },
      "contactPoint": {
        "name": "Strategic Procurement",
        "email": "procurement@rbkc.gov.uk",
        "telephone": "+44 02073613000"
      }
    },
    {
      "id": "GB-FTS-172633",
      "name": "Freshworks Inc",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "US",
        "locality": "California",
        "countryName": "United States",
        "streetAddress": "2950 S. Delaware Street, Suite 201, San Mateo"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "N/A",
        "legalName": "Freshworks Inc"
      }
    },
    {
      "id": "GB-FTS-35777",
      "name": "Public Procurement Review Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW1A 2AS",
        "countryName": "United Kingdom",
        "streetAddress": "70 Whitehall"
      },
      "details": {
        "url": "http://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
      },
      "identifier": {
        "legalName": "Public Procurement Review Service"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "006794-2026-1",
      "value": {
        "amount": 340000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "006794-2026-1",
      "dateSigned": "2025-11-24T00:00:00Z"
    }
  ],
  "description": "To view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1009350320 GO Reference: GO-2026126-PRO-34374615",
  "initiationType": "tender"
}