Find a TenderAwarded without competition

Published 23 May 2025, 10:26 BST

Official UK procurement notice

Contact Telephony Services · UK public procurement notice

Official notice

Authority: Rochdale Borough Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: North West (UKD)

Awarded value£304,020published contract · exc. VAT

Awarded 10 Apr 2025no call for competition

Awarded to KERV EXPERIENCE LIMITED

What is being bought

Published requirement description

Critical Requirements:

Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements:

Contact centre (CCaaS) analytics and reporting

Complete omnichannel contact centre, phone system and UC platform

Digital customer journeys and speech analytics

Customer self-service and IVR

Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations

Outbound dialler capabilities

Omnichannel desktop

System integrations including CRM integration

PCI compliance

Complete set of telecommunication, integration and support services

3-Year contract

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #13-Year contract, awarded through the G Cloud 14 FrameworkAwarded

3-Year contract, awarded through the G Cloud 14 Framework

Contact Telephony Services

Delivery: North West · Rochdale Council

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 23 May 2025, 10:26 BST
Last source update: 23 May 2025, 10:26 BST
Authority reference: STAR UID 14799
FTS notice number: 2025/S 000-025833
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: North West (UKD)
Official registry OCID: ocds-h6vhtk-052100 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Direct Award through the G Cloud 14

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £304,0201 contract exc. VAT

Bids received 1

Contracts signed 1latest 10 Apr 2025

Awarded to	Value	Date	Status
KERV EXPERIENCE LIMITED	£304,020 †	—	Awarded

Contracts

Contract 025833-2025-1 · KERV EXPERIENCE LIMITED
Signed
10 Apr 2025
Value
£304,020
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic	0	—	—

Contracting authority & participating public bodies

Rochdale Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Council Number One Riverside, Rochdale, North West, OL161XUContact name, email

Dispute resolution & review bodies

Rochdale CouncilReview body Rochdale

Bidders & participating suppliers

1 commercial party on the notice

Kerv Experience LimitedAwarded supplierGB-COH: 03925996 I Finsbury Avenue, London, North West, C2M 2PF

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.