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Official procurement procedure

Contact Telephony Services

IT services: consulting
software development
Internet and support
North West (UKD)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Rochdale Borough Council: "Contact Telephony Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityRochdale Borough CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Rochdale Borough Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Rochdale Borough Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityRochdale Borough Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published23 May 2025, 10:26 BST
Last source update23 May 2025, 10:26 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support
Delivery area
North West (UKD)
OCIDocds-h6vhtk-052100
What is being bought
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract
What changed
From the official release history
  1. Status changed to complete
    23 May 2025, 10:26 BST
  2. Official notice release published
    23 May 2025, 10:26 BST
  3. Buyer information updated
    23 May 2025, 10:26 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    3-Year contract, awarded through the G Cloud 14 Framework Contact Telephony Services
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    23 May 2025, 10:26 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 10 Apr 2025, 00:00 BST · £304,020
Commercial outcome and competition
Awards
Kerv Experience Limited
Not published · Not published · active
Contracts
Contract
£304,020 · signed 10 Apr 2025, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
electronicBids: 1 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Rochdale Borough Council

Contracting authority GB-FTS-149125
View buyer profile

  • Rochdale Borough Council
    buyer

    Council
    Number One Riverside, Rochdale, UKD37, OL161XU
    philip.stephens@star-procurement.gov.uk

  • Kerv Experience Limited
    supplier

    GB-COH: 03925996
    I Finsbury Avenue, London, UKD, C2M 2PF

  • Rochdale Council
    reviewBody

    Rochdale
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleDirect Award through the G Cloud 14