Contact Centre Technology

{
  "id": "025488-2023",
  "tag": [
    "planning"
  ],
  "date": "2023-08-30T15:16:39+01:00",
  "ocid": "ocds-h6vhtk-03f81b",
  "buyer": {
    "id": "GB-FTS-1070",
    "name": "General Medical Council (GMC)"
  },
  "tender": {
    "id": "GMC1805",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "The General Medical Council (GMC) are seeking to procure a Contact Centre as a Service (CCaaS) that is hosted in the cloud which enables the handling of all our existing channels (voice, email, mobile messaging, webchat), plus integration to various GMC systems.\n(More information is available in the attached document)"
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "51340000",
            "scheme": "CPV",
            "description": "Installation services of line telephony equipment"
          }
        ]
      }
    ],
    "title": "Contact Centre Technology",
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The General Medical Council (GMC) are seeking to procure a Contact Centre as a Service (CCaaS) that is hosted in the cloud which enables the handling of all our existing channels (voice, email, mobile messaging, webchat), plus integration to various GMC systems. (More information is available in the attached document)",
    "communication": {
      "futureNoticeDate": "2023-09-21T00:00:00+01:00"
    },
    "classification": {
      "id": "51340000",
      "scheme": "CPV",
      "description": "Installation services of line telephony equipment"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-1070",
      "name": "General Medical Council (GMC)",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UK",
        "locality": "Manchester",
        "postalCode": "M3 3AW",
        "countryName": "United Kingdom",
        "streetAddress": "3 Hardman Street"
      },
      "details": {
        "url": "http://www.gmc-uk.org",
        "buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA19541",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Regulator"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "General Medical Council (GMC)"
      },
      "contactPoint": {
        "email": "gmctenders@gmc-uk.org",
        "telephone": "+44 1619236340"
      }
    }
  ],
  "language": "en",
  "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230173.\n(MT Ref:230173)",
  "initiationType": "tender"
}