Contact Centre Technology · UK public procurement notice

Official notice

Authority: General Medical Council (GMC) (Local council)

Services

Sectors: Installation services (except software) (51) Delivery: UK

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 21 Sept 2023from the planned procurement notice

What is being bought

Published requirement description

The General Medical Council (GMC) are seeking to procure a Contact Centre as a Service (CCaaS) that is hosted in the cloud which enables the handling of all our existing channels (voice, email, mobile messaging, webchat), plus integration to various GMC systems. (More information is available in the attached document)

CPV: Installation services of line telephony equipment

The lotProcurement structure

single lot · no lot value published

Lot #1Planned

Delivery: UK

51340000 Installation services of line telephony equipment

Procedure terms & legal framework

From the official record · publisher note attached

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 30 Aug 2023, 15:16 BST
Last source update: 30 Aug 2023, 15:16 BST
Authority reference: GMC1805
FTS notice number: 2023/S 000-025488
Classification (CPV): Installation services of line telephony equipment
Delivery area: UK
Official registry OCID: ocds-h6vhtk-03f81b Find a Tender

Publisher note: NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230173. (MT Ref:230173)

How it was run

Official notice

Submission deadline: —

Timeline

30 Aug 2023 → 21 Sept 2023 · 2 dates

Notice published
30 Aug 2023, 15:16 BST
Tender notice expected
21 Sept 2023, 00:00 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

General Medical Council (GMC)

Contracting authorityLocal CouncilRegulatorHealth 3 Hardman Street, Manchester, UK, M3 3AWContact email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.