planningFind a Tender · planning Update

Contact Centre Solution

BuyerGreensquareaccord

Statusplanning

DeadlineNot published

ValueValue not published

Published4 Mar 2025

What is being bought

GSA are seeking Demonstrations from interested suppliers in providing Contact Centre Solution Software, it is anticipated that GSA would limit the demonstrations to 5 providers. interested providers should email procurement@greensquareaccord.co.uk to express their interest in demonstrating their system

Lot details

Lot LOT-0001

No lot description published.

Statusplanning

Contract periodFrom 2 Jun 2025 to 1 Jun 2030

SME suitabilitySuitable for SMEs

What is included

Item	Category	Quantity
LOT-0001	Communication and multimedia software package	Not published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Communication and multimedia software package (48500000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison set	Procedures	Reported bids per procedure	Named award suppliers	Price evidence
Market: CPV division 48	6,532	1 median · 9.7 average (2,384 of 6,532 with a bid count)	1.7 average (2,786 of 6,532 with named award suppliers)	Not published
Same buyer	0	Not published	Not published	Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeNot published

Covered byNot published

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetValue not published

No-engagement rationaleNot published

Planning documents1

Planning milestones1

Milestone	Type	Due	Status
Demonstrations of supplier systems with Q&A	engagement	1 Apr 2025	scheduled

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Preliminary market engagement notice on Find a Tender planning · marketEngagementNotice

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-04e96a
Latest release ID	007895-2025
Latest release timestamp	Tue Mar 04 2025 15:26:11 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	planning
Procurement method	Not published
Procurement method details	Not published
Main procurement category	goods
Above threshold	Not published
Legal basis	2023/54
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	Not published
Tender lots in source	1
Tender items in source	1
Tender documents in source	0
Awards in latest release	0
Contracts in latest release	0
Parties in latest release	1

Notice history

Date	Event	Reference
4 Mar 2025	planningUpdate	007895-2025
4 Mar 2025	planning	007880-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

{
  "id": "007895-2025",
  "tag": [
    "planningUpdate"
  ],
  "date": "2025-03-04T15:26:11Z",
  "ocid": "ocds-h6vhtk-04e96a",
  "buyer": {
    "id": "GB-PPON-PPDT-5615-BGVM",
    "name": "Greensquareaccord"
  },
  "tender": {
    "id": "ocds-h6vhtk-04e96a",
    "lots": [
      {
        "id": "LOT-0001",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2030-06-01T23:59:59+01:00",
          "startDate": "2025-06-02T00:00:00+01:00",
          "maxExtentDate": "2032-06-01T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "LOT-0001",
        "relatedLot": "LOT-0001",
        "additionalClassifications": [
          {
            "id": "48500000",
            "scheme": "CPV",
            "description": "Communication and multimedia software package"
          }
        ]
      }
    ],
    "title": "Contact Centre Solution",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "GSA are seeking Demonstrations from interested suppliers in providing Contact Centre Solution Software, it is anticipated that GSA would limit the demonstrations to 5 providers.\ninterested providers should email procurement@greensquareaccord.co.uk to express their interest in demonstrating their system",
    "communication": {
      "futureNoticeDate": "2025-04-15T23:59:59+01:00"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-PPON-PPDT-5615-BGVM",
      "name": "Greensquareaccord",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B1 2JB",
        "countryName": "United Kingdom",
        "streetAddress": "2nd Floor 10 Brindleyplace"
      },
      "details": {
        "url": "https://www.greensquareaccord.co.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PPDT-5615-BGVM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Tom Ellis",
        "email": "procurement@greensquareaccord.co.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "007895-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/007895-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-03-04T15:26:11Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-04-01T23:59:59+01:00",
        "description": "Demonstrations of supplier systems with Q&A"
      }
    ]
  },
  "initiationType": "tender"
}

Complete JSON history (2 releases)

4 Mar 2025 · 007895-2025 · planningUpdate

{
  "id": "007895-2025",
  "tag": [
    "planningUpdate"
  ],
  "date": "2025-03-04T15:26:11Z",
  "ocid": "ocds-h6vhtk-04e96a",
  "buyer": {
    "id": "GB-PPON-PPDT-5615-BGVM",
    "name": "Greensquareaccord"
  },
  "tender": {
    "id": "ocds-h6vhtk-04e96a",
    "lots": [
      {
        "id": "LOT-0001",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2030-06-01T23:59:59+01:00",
          "startDate": "2025-06-02T00:00:00+01:00",
          "maxExtentDate": "2032-06-01T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "LOT-0001",
        "relatedLot": "LOT-0001",
        "additionalClassifications": [
          {
            "id": "48500000",
            "scheme": "CPV",
            "description": "Communication and multimedia software package"
          }
        ]
      }
    ],
    "title": "Contact Centre Solution",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "GSA are seeking Demonstrations from interested suppliers in providing Contact Centre Solution Software, it is anticipated that GSA would limit the demonstrations to 5 providers.\ninterested providers should email procurement@greensquareaccord.co.uk to express their interest in demonstrating their system",
    "communication": {
      "futureNoticeDate": "2025-04-15T23:59:59+01:00"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-PPON-PPDT-5615-BGVM",
      "name": "Greensquareaccord",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B1 2JB",
        "countryName": "United Kingdom",
        "streetAddress": "2nd Floor 10 Brindleyplace"
      },
      "details": {
        "url": "https://www.greensquareaccord.co.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PPDT-5615-BGVM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Tom Ellis",
        "email": "procurement@greensquareaccord.co.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "007895-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/007895-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-03-04T15:26:11Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-04-01T23:59:59+01:00",
        "description": "Demonstrations of supplier systems with Q&A"
      }
    ]
  },
  "initiationType": "tender"
}

4 Mar 2025 · 007880-2025 · planning

{
  "id": "007880-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-03-04T14:58:58Z",
  "ocid": "ocds-h6vhtk-04e96a",
  "buyer": {
    "id": "GB-PPON-PPDT-5615-BGVM",
    "name": "Greensquareaccord"
  },
  "tender": {
    "id": "ocds-h6vhtk-04e96a",
    "lots": [
      {
        "id": "LOT-0001",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-05-31T23:59:59+00:00",
          "startDate": "2025-06-02T00:00:00+00:00",
          "maxExtentDate": "2032-05-31T23:59:59+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "LOT-0001",
        "relatedLot": "LOT-0001",
        "additionalClassifications": [
          {
            "id": "48500000",
            "scheme": "CPV",
            "description": "Communication and multimedia software package"
          }
        ]
      }
    ],
    "title": "Contact Centre Solution",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "GSA are seeking Demonstrations from interested suppliers in providing Contact Centre Solution Software, it is anticipated that GSA would limit the demonstrations to 5 providers",
    "communication": {
      "futureNoticeDate": "2025-04-14T23:59:59+00:00"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-PPON-PPDT-5615-BGVM",
      "name": "Greensquareaccord",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B1 2JB",
        "countryName": "United Kingdom",
        "streetAddress": "2nd Floor 10 Brindleyplace"
      },
      "details": {
        "url": "https://www.greensquareaccord.co.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PPDT-5615-BGVM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Tom Ellis",
        "email": "procurement@greensquareaccord.co.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "007880-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/007880-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-03-04T14:58:58Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-03-31T23:59:59+00:00",
        "description": "Demonstrations of supplier systems with Q&A"
      }
    ]
  },
  "initiationType": "tender"
}