Concessionary Travel Customer Management System (CT-CMS), Commercial & Concessionary Travel Customer Management System (CCT-CMS), and Business Intelligence & Reimbursement System

Framework Lot 1 is for the provision of a Concessionary Travel Customer Management System (CT- CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between SAM or a SAM Member and all other elements of a Concessionary Travel System. There is a great importance on the ability of the CT-CMS to interact reliably with other non-ITSO and ITSO components to ensure full transparency of the customer activities. The CT-CMS Lot also provides the opportunity to provide optional elements desired by SAM Members, to complement the CT-CMS including a Web Interface for Online Concessionary Travel Applications & Product Management, and a Reimbursement Module for apportioning concessionary reimbursement payments to Operators. The CT-CMS will act as a management tool to issue smart media and associated products, maintain the smart media while in use and finally take them out of use; The CT-CMS will be capable of the administration of ITSO Shells and Products which are not on a card but on an alternative media such as a mobile phone; The CT-CMS will be capable of providing information on: • Products owned or managed by the SAM Member but hosted in a third party ITSO Shell. • Third party products hosted in an ITSO Shell owned or managed by the SAM Member The CT-CMS will be able to be partitioned to allow multiple Shell owners, retailers and Product owners to co-exist and be managed within partitions according to data protection and sharing parameters defined by the SAM Member and the shell owner, retailer or Product owner. The CT-CMS will allow the SAM Member to own shells, product and the retailing functions for third parties who do not wish to own their own. The CT-CMS will interface with a number of third party systems using an industry standard format, including but not limited to AMS-HOPS, Card Bureaus, Remote Fulfilment Server, Web Portals, Transit Settlement Systems, Data Analysis Packages and Payment Services. The CT-CMS must have a GUI to enable governance and management of the data stored. The CT-CMS must be scalable and capable of adding further partitions as required. In addition, the CT-CMS may be further complemented through the provision of two Optional support services: 1. A Web Portal for the registration and management of concessionary travel passengers, and 2. A Business Intelligence and Reimbursement Module supporting both the apportionment of concessionary travel reimbursements to operators, whilst at the same time bringing together all concessionary travel and customer data to support detailed data analytics and reporting for a SAM Member.

Framework Lot 2 is for the provision of a Commercial & Concessionary Travel Customer Management System (CCT-CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between SAM or a SAM Member and all other elements of both a Concessionary and Commercial Travel System. There is a great importance on the ability of the CCT-CMS to interact reliably with other non-ITSO and ITSO components to ensure full transparency of the customer activities. The CCT-CMS Lot also provides the opportunity to provide optional elements desired by SAM Members, to complement the CCT-CMS including a Web Interface for Online Concessionary and Commercial Travel Applications and Product Management, and a Reimbursement Module for apportioning concessionary and commercial reimbursement payments to Operators. The CCT-CMS will act as a management tool to issue smart media and associated products, maintain the smart media while in use and finally take them out of use; The CCT-CMS will be capable of the administration of ITSO Shells and Products which are not on a card but on an alternative media such as a mobile phone; The CCT-CMS will be capable of providing information on: • Products owned or managed by the SAM Member but hosted in a third party ITSO Shell. • Third party products hosted in an ITSO Shell owned or managed by the SAM Member The CCT-CMS will be able to be partitioned to allow multiple Shell owners, retailers and Product owners to co-exist and be managed within partitions according to data protection and sharing parameters defined by the SAM Member and the shell owner, retailer or Product owner. The CCT-CMS will allow the SAM Member to own shells, product and the retailing functions for third parties who do not wish to own their own. The CCT-CMS will interface with a number of third party systems using an industry standard format, including but not limited to AMS-HOPS, Card Bureaus, Remote Fulfilment Server, Web Portals, Transit Settlement Systems, Data Analysis Packages and Payment Services. The CCT-CMS must have a GUI to enable governance and management of the data stored. The CCT-CMS must be scalable and capable of adding further partitions as required. In addition, the CCT-CMS may be further complemented through the provision of two Optional support services: 1. A Web Portal for the registration and management of commercial and concessionary travel passengers, and 2. A Business Intelligence and Reimbursement Module supporting both the apportionment of commercial and concessionary travel reimbursements to operators, whilst at the same time bringing together all commercial and concessionary travel and customer data to support detailed data analytics and reporting for a SAM Member.

Framework Lot 3 is for the provision of a Business Intelligence and Reimbursement Module supporting both the apportionment of concessionary and commercial travel reimbursements to operators, whilst at the same time bringing together all travel and customer data to support detailed data analytics and reporting for a SAM Member.