con_27698 - National Centre For Family Hubs & Integrated Family Services 25/26

Contracts

• Contract 1 · County Councils Network

  Signed

  24 Jul 2025

  Value

  £437,196

  Period

  24 Jul 2025 – 31 Mar 2026

  Status

  active

  7 agreed KPIs: KPI No. 1 · KPI No. 2 · KPI No. 3 …

  • KPI No. 1, National Centre to seek and collate feedback from LAs, health partners, and third sector bodies on quality of guidance/best practice/case study products/evidence dissemination overseen by NCFH. This should be collectedon a quarterly basis and be requested from a minimum of 40 LAs during each quarter. The LAs and stakeholders should represent all areas of support which the NCFH supports. Feedback to be shared with the Department and DHSC. Progress Measure: Number of feedback requests (40 minimum per quarter). Evidence that the customer feedback represents all areas of support which the NCFH provides. Positive feedback from at least 70% of survey respondents on the usefulness of resources in supporting LAs to develop / deliver their services.
  • KPI No. 2, National Centre to collate data on the number of attendees at events and seek quantitative and qualitative feedback from attendees on the quality of each of those events. This includes large scale events and smaller communities of practice and peer learning spaces. Progress Measures: Minimum turnout of 70% of the cohort of delegates (to be agreed with the Department on an event-by-event basis) and rated positive or better by 70% of respondents (through feedback surveys). The supplier will need to demonstrate how they have learnt from feedback, reporting to the Department on action taken between events.
  • KPI No. 3, Number of LAd that actively engage with National Centre support across the different support offers. Progress Measure: Number of LAs in contact with NCFH (target 95% of Department funded LAs), and to which extent - e.g. LA has contacted NCFH by email/telephone byt not attended any events/workshops/CoPs, LA has attended an event but not otherwise engaged with NCFH support, LA has regular and ongoing engagement in all areas of NCFH support.
  • KPI No. 4, Number of 'new' LAs that have had engagement and support from National Centre that move towards establishing Best Start Family Hubs. Progress Measure: 100% of currently unfunded LAs (65) that are about to receive Development Grant funding develop their approach following National Centre support.
  • KPI No. 5, National Centre will monitor audience engagement with the NCFH website and other resources. Progress Measure: Website: Minimum of 500 users per month, and minimum of 1,000 views per month. This can be averages across the quarter.
  • KPI No. 6, National Centre will collect feedback from LAs on accessibility and usability of the NCFH website. Progress Measure: Target of 70% positive feedback on the NCFH website across the quarter, collected by user satisfaction tools and/or feedback forms held on the NCFH website. This should be supplemented by user testing, surveys, or interviews held with LAs.
  • KPI No. 7, National Centre will deliver a Social Value Action Plan, as set out in their bid. Progress Measure: 100% of the commitments delivered to the timescales set out in the Action Plan.

Bid statistics published by the authority

Notices published for this procedure

• Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender1 Aug 2025, 09:58 BST
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• Tender notice tenderTender noticeUK4Tender notice on Find a Tender20 Mar 2025, 17:00 GMT
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