Civica CFRMIS Cloud G Cloud Call Off Contract

The Contracting Authority requires the provision of a Community Fire Risk Management Information System (CFRMIS) as a cloud‑hosted Software‑as‑a‑Service (SaaS) solution, including associated implementation, migration, support, and optional professional services. The solution must be delivered remotely, fully hosted by the supplier, and accessible via standard web browsers.

The supplier must meet the defined service levels relating to system availability, support response times, and data protection requirements. All services must comply with relevant UK legislation, including data protection and cybersecurity standards. No physical goods are required as part of this contract.

The contract includes:

Provision of licensed access to the SaaS platform for authorised users

Initial system configuration, onboarding and data setup

Training for system administrators and end‑users

Technical support, incident management and system maintenance

Regular software updates, security patching and availability monitoring

Secure export and handover of data at contract end

Professional services are to be delivered on a time‑and‑materials basis and invoiced monthly in arrears, while SaaS licensing is invoiced annually in advance. The total contract value for the initial term is £175,965 (ex VAT).