Coach Management System

Victoria Coach Station (VCS) are seeking to replace the current system that operates the service booking, coach operator schedule planning, invoicing and customer information display system that is in place. The new solution is required to support the aspirations of coach operations strategic delivery plans (made up of the Operations / Customer and Revenue roadmaps) TfL also seeks to exploit advancements in technology that also generate efficiencies whilst maintaining service quality. It is hoped a new solution will improve operational efficiencies when managing departure and arrival schedules within VCS in addition to a system that continues to satisfy business management and customer needs. TfL wishes to engage with the market to help shape how it might define, procure and contract for a new solution, as well as the maintenance and enhancement of a new solution, through assessing current market capabilities and appetite for the different elements of service identified in the high-level requirement capture outlined below: • Schedule Management: Management of repeated and ad hoc scheduled services from multiple sources with different scheduling solutions • Invoice Management: Ability to generate electronic invoices based on services rendered such as contract records, tariffs and time spent on TfL Property. • Tariffs and dynamic charging models: Dynamic charging factoring in Demand levels and associated Business Rules • Reporting Tools: Integration with inhouse reporting suites • Route Service Updates: Integration with 3rd party operators' APIs to capture real time updates on estimated vehicle arrival times etc. • Customer Information Displays Automatically update displays on TFL network integration • Station Access Management (vehicle entry/exit) Ability to automatically capture the date, time and identity of vehicles entering, exiting and traversing the designated vehicle movement areas (VMA) • Coach Gate/Platform Management: Tactical management of gates and platforms to align to schedules and business rules. Automated business rules for gate management. • Vehicle Information Management: Asset management records for Vehicle details - Type, Sizes, Emissions etc • Hardware support: Management and Support of existing hardware such as Display screens Interested parties are asked to express their interest to the Commercial Team via email (CoachManagementSystemCommercial@TfL.gov.uk) by no later than 12:00 midday 06/03/2024. Expressions of interest should include the party's full company name and key contact details (e-mail and phone number) of maximum two representatives. Parties that express an interest will be provided with the likely timescales of when TfL anticipate the Market Sounding Questionnaire (MSQ) to be released. Upon issue of the MSQ, TfL will set expectations of when we may look to host 1-2-1 sessions with a select amount of potential suppliers, as well as arranging an industry day/briefing event, should this interest the marketplace.