Find a TenderAwardedContract details notice

Published 9 Sept 2025, 11:28 BST

Official UK procurement notice

Cloud Managed Services for the Provision of Income Management Software

Official notice

Authority: Cambridge University Hospitals NHS Foundation Trust (Central government)

GoodsOpen procedureAbove thresholdSME suitable

Sectors: Software Packages & ERP (48) Delivery: UK

Published estimate£360,000≈ £120k / year · £432,000 inc. VAT60% below final estimate

Submissions closed 9 Oct 2025awarded 12 Nov 2025

Awarded to CIVICA UK LIMITED2 awards

Contract term 3 yrsends 31 May 2029 · up to 31 Aug 2031 with extensions · starts 1 Jun 2026

What is being bought

Published requirement description

Tender for the implementation and access to a cloud-managed income management software platform together with all associated support

CPV: Software package and information systems

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsSMEPublished value£360,000

Contract period: 1 Jun 2026 – 31 May 2029 (3 yrs) · up to 31 Aug 2031 with extensionsValue: £360,000 exc. VAT · £432,000 inc. VAT

Delivery: UKEligibility: SME eligible

Extensions: Option to extend for further period(s) of 27 months at the Authority’s discretion

48000000 Software package and information systems

Pre-qualification & selection criteria (PQQ)2

Economic & financial standing
Please see Schedule 6 - Procurement Specific Questionnaire (PSQ) and ITT documents
Technical & professional ability
Please see Schedule 7 - Specification Compliance Form and and ITT documents

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 70%Price: 20%Social value: 10%

Published sub-criteria (3)

Technical Competence: 70%
3-Year Fixed Term Cost: 20%
Social Value: 10%

Published award criteria (3)

Technical Competence
Social Value
3-Year Fixed Term Cost

Conditions of participation2

Economic & financial standing
Please see Schedule 6 - Procurement Specific Questionnaire (PSQ) and ITT documents
Technical & professional ability
Please see Schedule 7 - Specification Compliance Form and and ITT documents

What this means for your bid

Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Goods
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 9 Sept 2025, 11:28 BST
Last source update: 11 Feb 2026, 08:21 GMT
Award evaluation window: Submission end – 31 Dec 2025
Authority reference: ADD/PU/KM/24/36
FTS notice number: 2025/S 000-054941
Latest notice: Contract details notice (UK7)
Classification (CPV): Software package and information systems
Delivery area: UK
Official registry OCID: ocds-h6vhtk-05967f Find a Tender

How it was run

Official notice

Run through: Jaggaer · Who buys & how to bid on JAGGAER

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Submission deadline: 9 Oct 2025, 13:00 BST
Clarification deadline: 2 Oct 2025, 13:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

eoecph.bravosolution.co.uk/web/login.shtml ↗

Timeline

9 Sept 2025 → 1 Jun 2026 · 8 dates

Tender notice published
9 Sept 2025, 11:28 BST
Clarification questions by389 days ago
2 Oct 2025, 13:00 BST
Submission deadline382 days ago
9 Oct 2025, 13:00 BST
Assessment summaries sent349 days ago
12 Nov 2025
Standstill ends339 days ago
21 Nov 2025, 23:59 GMT
Award decision expected by299 days ago
31 Dec 2025, 23:59 GMT
Latest notice published258 days ago
11 Feb 2026, 08:21 GMT
Contract starts148 days ago
1 Jun 2026, 00:00 BST

Notice history

6 events · 4 releases on Find a Tender · since 9 Sept 2025

Tender notice published
9 Sept 2025, 11:28 BST
UK4
Tender notice published
11 Sept 2025, 10:30 BST
UK4
Contract award notice published
12 Nov 2025, 11:07 GMT
UK6
Status changed to complete
12 Nov 2025, 11:07 GMT
Contract signature expected
24 Nov 2025, 23:59 GMT
scheduled
Contract details notice published
11 Feb 2026, 08:21 GMT
UK7

Routine re-releases (4)

2025-09: 1 release · 9 Sept 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £144,1071 contract exc. VAT · 1 repeated publication of the same award counted once

Bids received 32 from SMEs

Contracts signed 1latest 9 Feb 2026

Awarded to	Value	Date	Status
CIVICA UK LIMITED1 Jun 2026 – 31 May 2029 · up to 31 Aug 2031Extensions: Option to extend for further period(s) of 27 months at the Authority's discretion	£144,107same award published again · counted once	12 Nov 2025standstill to 21 Nov 2025	Standstill
CIVICA UK LIMITED	£144,107 †	—	Awarded

Contracts

Contract 2 · CIVICA UK LIMITED
Signed
9 Feb 2026
Value
£144,107
Period
1 Jun 2026 – 31 May 2029 · up to 31 Aug 2031 with extensions
Status
active
Extensions
Option to extend for further period(s) of 27 months at the Authority's discretion
1 agreed KPI: Fault Resolution Timelines
- Fault Resolution Timelines, Response time to fault reported

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
3final-stage tenders	2	0	—

Contracting authority & participating public bodies

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Contracting authorityPublic authority - central government GB-NHS: RGT Hills Road, Cambridge, East of England, CB2 0QQContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Civica UK LimitedAwarded supplierGB-COH: 01628868GB-PPON: PCMJ-9641-QWWM Southbank Central, 30 Stamford Street, London, London, SE1 9LQContact email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender11 Feb 2026, 08:21 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender12 Nov 2025, 11:07 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender11 Sept 2025, 10:30 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender9 Sept 2025, 11:28 BST