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AwardedFind a Tender · award

Claims Management Services

Buyer: The British Broadcasting Corporation (BBC) →

BuyerThe British Broadcasting Corporation (BBC)
StatusAwarded
DeadlineNot published
ValueValue not published
Published16 Sept 2022

What is being bought

The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.

Delivery location

UK

Categories

Insurance services 66510000

Lot details

Lot 1

The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit: http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention. The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract. The vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise outside the UK. The requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases. The successful provider will have demonstrated the ability to deal with the BBC group’s bespoke needs, addressing the sensitivities which are inevitable with such a high-profile organisation. The BBC has determined that the requirement is not suitable for dividing into lots. Accordingly the BBC intends to award a single contract for the requirement. Additional information: The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during

Statuscancelled

Award criteria
Merit — 50
price — 50

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 66. The category anchor is Insurance services (66510000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 662,7583 median · 17.2 average (1,184 of 2,758 with a bid count)2.5 average (1,316 of 2,758 with named award suppliers)Not published
Same buyer64 median · 7 average (5 of 6 with a bid count)2.4 average (5 of 6 with named award suppliers)Not published
Delivery region: UK8935 median · 28.2 average (349 of 893 with a bid count)3.3 average (388 of 893 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Claims Management Services

Statusactive
Value£500,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-034976
Latest release ID026002-2022
Latest release timestampFri Sep 16 2022 09:02:02 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
16 Sept 2022award, contract026002-2022
23 Jun 2022tenderUpdate017128-2022
22 Jun 2022tender017105-2022

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "026002-2022",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 3,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2022-09-16T10:02:02+01:00",
  "ocid": "ocds-h6vhtk-034976",
  "buyer": {
    "id": "GB-FTS-3323",
    "name": "The British Broadcasting Corporation (BBC)"
  },
  "awards": [
    {
      "id": "026002-2022-1-1",
      "title": "Claims Management Services",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-63625",
          "name": "Davies Group Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "PROC 2022 04 KW Claims Management Services",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit: http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention.\nThe requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.\nThe vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise outside the UK.\nThe requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases.\nThe successful provider will have demonstrated the ability to deal with the BBC group’s bespoke needs, addressing the sensitivities which are inevitable with such a high-profile organisation.\nThe BBC has determined that the requirement is not suitable for dividing into lots. Accordingly the BBC intends to award a single contract for the requirement. Additional information: The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Merit",
              "type": "quality",
              "description": "50"
            },
            {
              "type": "price",
              "description": "50"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Claims Management Services",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.",
    "reviewDetails": "As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.",
    "classification": {
      "id": "66510000",
      "scheme": "CPV",
      "description": "Insurance services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-3323",
      "name": "The British Broadcasting Corporation (BBC)",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "W1A 1AA",
        "countryName": "United Kingdom",
        "streetAddress": "Broadcasting House, Portland Place"
      },
      "details": {
        "url": "http://www.bbc.co.uk/supplying/",
        "buyerProfile": "https://bbc.bravosolution.co.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "Broadcasting"
          }
        ]
      },
      "identifier": {
        "legalName": "The British Broadcasting Corporation (BBC)"
      },
      "contactPoint": {
        "email": "kevin.waters@bbc.co.uk",
        "faxNumber": "+44 1234567890",
        "telephone": "+44 1234567890"
      }
    },
    {
      "id": "GB-FTS-63625",
      "name": "Davies Group Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "EC3R 7AA",
        "countryName": "United Kingdom",
        "streetAddress": "1 Minster Court"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Davies Group Limited"
      }
    },
    {
      "id": "GB-FTS-15214",
      "name": "Business and Property Courts of England and Wales - TCC",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "EC4A 1NL",
        "countryName": "United Kingdom",
        "streetAddress": "Rolls Building, 7 Rolls Building, 7 Fetter Lane"
      },
      "identifier": {
        "legalName": "Business and Property Courts of England and Wales - TCC"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "026002-2022-1-1",
      "title": "Claims Management Services",
      "value": {
        "amount": 500000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "026002-2022-1-1",
      "dateSigned": "2022-09-14T00:00:00+01:00"
    }
  ],
  "description": "In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.",
  "initiationType": "tender"
}
Complete JSON history (3 releases)
16 Sept 2022 · 026002-2022 · award, contract
{
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      "id": "026002-2022-1-1",
      "title": "Claims Management Services",
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  "tender": {
    "id": "PROC 2022 04 KW Claims Management Services",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit: http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention.\nThe requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.\nThe vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise outside the UK.\nThe requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases.\nThe successful provider will have demonstrated the ability to deal with the BBC group’s bespoke needs, addressing the sensitivities which are inevitable with such a high-profile organisation.\nThe BBC has determined that the requirement is not suitable for dividing into lots. Accordingly the BBC intends to award a single contract for the requirement. Additional information: The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during",
        "awardCriteria": {
          "criteria": [
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    "title": "Claims Management Services",
    "status": "complete",
    "coveredBy": [
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    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.",
    "reviewDetails": "As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.",
    "classification": {
      "id": "66510000",
      "scheme": "CPV",
      "description": "Insurance services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
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        "postalCode": "W1A 1AA",
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        "streetAddress": "Broadcasting House, Portland Place"
      },
      "details": {
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        "buyerProfile": "https://bbc.bravosolution.co.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
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          {
            "scheme": "COFOG",
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      "identifier": {
        "legalName": "The British Broadcasting Corporation (BBC)"
      },
      "contactPoint": {
        "email": "kevin.waters@bbc.co.uk",
        "faxNumber": "+44 1234567890",
        "telephone": "+44 1234567890"
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    },
    {
      "id": "GB-FTS-63625",
      "name": "Davies Group Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "EC3R 7AA",
        "countryName": "United Kingdom",
        "streetAddress": "1 Minster Court"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Davies Group Limited"
      }
    },
    {
      "id": "GB-FTS-15214",
      "name": "Business and Property Courts of England and Wales - TCC",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "EC4A 1NL",
        "countryName": "United Kingdom",
        "streetAddress": "Rolls Building, 7 Rolls Building, 7 Fetter Lane"
      },
      "identifier": {
        "legalName": "Business and Property Courts of England and Wales - TCC"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "026002-2022-1-1",
      "title": "Claims Management Services",
      "value": {
        "amount": 500000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "026002-2022-1-1",
      "dateSigned": "2022-09-14T00:00:00+01:00"
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  ],
  "description": "In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.",
  "initiationType": "tender"
}
23 Jun 2022 · 017128-2022 · tenderUpdate
{
  "id": "017128-2022",
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    "id": "PROC 2022 04 KW Claims Management Services",
    "title": "Claims Management Services",
    "amendments": [
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    "legalBasis": {
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    "description": "The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.",
    "classification": {
      "id": "66510000",
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22 Jun 2022 · 017105-2022 · tender
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    "id": "PROC 2022 04 KW Claims Management Services",
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      {
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        "status": "active",
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        "contractPeriod": {
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        "submissionTerms": {
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    "title": "Claims Management Services",
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      "amount": 500000,
      "currency": "GBP"
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    "status": "active",
    "coveredBy": [
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    "documents": [
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      {
        "id": "technical",
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    "bidOpening": {
      "date": "2022-07-22T14:00:00+01:00"
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    "legalBasis": {
      "id": "32014L0024",
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    "techniques": {
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      "hasFrameworkAgreement": true
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    "awardPeriod": {
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    "description": "The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.",
    "tenderPeriod": {
      "endDate": "2022-07-22T14:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "reviewDetails": "As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.",
    "classification": {
      "id": "66510000",
      "scheme": "CPV",
      "description": "Insurance services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2023-01-23T23:59:59Z"
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability.\nPlease register your interest in this project by taking the following steps: 1 - Register your company on the Jaggaer e-Tendering portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer e-Tendering help desk."
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://bbc.bravosolutions.co.uk",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-3323",
      "name": "The British Broadcasting Corporation (BBC)",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "W1A 1AA",
        "countryName": "United Kingdom",
        "streetAddress": "Broadcasting House, Portland Place"
      },
      "details": {
        "url": "http://www.bbc.co.uk/supplying/",
        "buyerProfile": "https://bbc.bravosolutions.co.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "Broadcasting"
          }
        ]
      },
      "identifier": {
        "legalName": "The British Broadcasting Corporation (BBC)"
      },
      "contactPoint": {
        "url": "https://bbc.bravosolutions.co.uk",
        "email": "kevin.waters@bbc.co.uk",
        "faxNumber": "+44 1234567890",
        "telephone": "+44 1234567890"
      }
    },
    {
      "id": "GB-FTS-4505",
      "name": "Business and Property Courts of England and Wales - TCC.",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "EC4A 1NL",
        "countryName": "United Kingdom",
        "streetAddress": "Rolls Building, 7 Rolls Building, Fetter Lane"
      },
      "identifier": {
        "legalName": "Business and Property Courts of England and Wales - TCC."
      }
    }
  ],
  "language": "en",
  "description": "In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.",
  "initiationType": "tender"
}