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Official procurement procedure

CITB Voice of the Customer Platform and Support Services

IT services: consulting
software development
Internet and support
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Construction Industry Training Board: "CITB Voice of the Customer Platform and Support Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityConstruction Industry Training BoardScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Construction Industry Training Board
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Construction Industry Training Board. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.3Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 3 active published awards; 3 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityConstruction Industry Training Board
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published15 Nov 2024, 12:05 GMT
Last source update15 Nov 2024, 12:05 GMT
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support
Delivery area
UK
OCIDocds-h6vhtk-049727
What is being bought
CITB have a requirement for a ‘Voice of the Customer’ (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
What changed
From the official release history
  1. tender value changed
    15 Nov 2024, 12:05 GMT
  2. Status changed to complete
    15 Nov 2024, 12:05 GMT
  3. Official notice release published
    15 Nov 2024, 12:05 GMT
  4. Submission deadline changed to published date
    15 Nov 2024, 12:05 GMT
  5. Buyer information updated
    15 Nov 2024, 12:05 GMT
  6. Published value updated to £350,000
    2 Sept 2024, 12:05 BST
  7. Status changed to active
    2 Sept 2024, 12:05 BST
  8. Official notice release published
    2 Sept 2024, 12:05 BST
  9. Submission deadline changed to 4 Oct 2024, 17:00 BST
    2 Sept 2024, 12:05 BST
  10. Buyer information updated
    2 Sept 2024, 12:05 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research through data collection and subsequent analysis to support CITB decision making. CITB’s goal is to become a customer centric organisation, and this solution will enable to monitor, collate, and act upon customer feedback across all segments. Currently CITB have no capacity to do this and often collate information through word of mouth and field engagement. This insight will inform how to improve all areas of CITB from customer service, product develop, strategy etc. CITB requires a contract to be awarded for a period of 4 years with the option to extend for a further 2 years.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    15 Nov 2024, 12:05 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 22 Oct 2024, 00:00 BST · £348,650
Commercial outcome and competition
Awards
Qualtrics Ireland Limited
Not published · Not published · active
Contracts
Contract
£348,650 · signed 22 Oct 2024, 00:00 BST · active
Bid statistics
bids: 2 (lot 1)
Buyer and organisations in this procedure

Construction Industry Training Board

Contracting authority GB-FTS-130487
View buyer profile

  • Construction Industry Training Board
    buyer

    Sand Martin House, Bittern Way, Fletton Quays, King's Lynn, UK, PE31 6RH
    citb-procurement@gov.sscl.com
    +44 3004567000

  • Construction Industry Training Board
    reviewBody

    Bircham Newton, King's Lynn, PE31 6RH

  • Qualtrics Ireland Limited
    supplier

    N/A
    Costello House, 1 Clarendon Row, Dublin, IE, D02 TA43
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published