Official UK procurement notice
CITB Voice of the Customer Platform and Support Services
Authority: Construction Industry Training Board·Consortium: 2 public authorities
What is being bought
Published requirement descriptionCITB have a requirement for a ‘Voice of the Customer’ (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · value publishedLot #1CITB have a requirement for a Voice of the customer platform and support services to…AwardedPublished value£350,000
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research through data collection and subsequent analysis to support CITB decision making. CITB’s goal is to become a customer centric organisation, and this solution will enable to monitor, collate, and act upon customer feedback across all segments. Currently CITB have no capacity to do this and often collate information through word of mouth and field engagement. This insight will inform how to improve all areas of CITB from customer service, product develop, strategy etc. CITB requires a contract to be awarded for a period of 4 years with the option to extend for a further 2 years.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 85
- Cost: 15
- price: 15
Published award criteria (3)
- Quality: 85
- Cost: 15
- Price: 15
- Price carries 30 of 115 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 2 Sept 2024, 12:05 BST
- Last source update
- 15 Nov 2024, 12:05 GMT
- Award evaluation window
- 7 Oct 2024 – …
- FTS notice number
2024/S 000-036997- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-049727Find a Tender
Publisher note: To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=903079599 GO Reference: GO-20241115-PRO-28539657
How it was run
Official notice- Submission deadline
- 4 Oct 2024, 17:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 7 Oct 2024, 09:00 BST
Timeline
4 Oct 2024 → 15 Nov 2024 · 3 dates- Submission deadline4 Oct 2024, 17:00 BST
- Bids opened7 Oct 2024, 09:00 BST
- Notice published15 Nov 2024, 12:05 GMT
Notice history
2 events · 2 releases on Find a Tender · since 15 Nov 2024- Status changed to complete15 Nov 2024, 12:05 GMT
- Buyer details updated15 Nov 2024, 12:05 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Qualtrics Ireland Limited | £348,650 † | — | Awarded |
Contracts
Contract 036997-2024-1 · Qualtrics Ireland Limited
- Signed
- 22 Oct 2024
- Value
- £348,650
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeBidders & participating suppliers
1 commercial party on the notice- Qualtrics Ireland LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.