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AwardedFind a Tender · award
BuyerCAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST
StatusAwarded
DeadlineNot published
ValueValue not published
Published13 Mar 2026

What is being bought

ChatHealth is a secure messaging service which allows end service users to use their smartphones and mobile devices to have two-way conversations with clinical teams. Using ChatHealth helps clinical teams to provide timely and convenient access to confidential health advice.

Delivery location

UKH

Categories

Miscellaneous health services 85140000Miscellaneous health services 85140000

Lot details

Lot 1

Key patient benefits include: • Improved choice for service users about how to access healthcare. • Overcomes stigma - contacts often begin anonymously. • Easier access for vulnerable groups - e.g., improved uptake from adolescent males compared with face-to-face clinics. Value for money: • Earlier contact, due to low barriers to access, prevents escalation to more costly interventions. • Released time to care if implemented with a triage model, only a small percentage of messaging-based enquiries get escalated to face to face intervention. • Improved inter agency working and reduced duplication.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Miscellaneous health servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 85. The category anchor is Miscellaneous health services (85140000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 8520,6691 median · 29.3 average (10,187 of 20,669 with a bid count)2 average (11,232 of 20,669 with named award suppliers)10 comparable price pairs
Same buyer61 median · 1 average (4 of 6 with a bid count)1 average (4 of 6 with named award suppliers)Not published
Delivery region: UKH3141 median · 12.8 average (133 of 314 with a bid count)1.7 average (140 of 314 with named award suppliers)1 comparable price pairs

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThis is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 25/03/26 . This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.
Rationale classificationsThe procurement falls outside the scope of application of the directive
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

022700-2026-1

Statusactive
Value£25,156

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-066938
Latest release ID022700-2026
Latest release timestampFri Mar 13 2026 09:35:39 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
13 Mar 2026award, contract022700-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "022700-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-03-13T09:35:39Z",
  "ocid": "ocds-h6vhtk-066938",
  "buyer": {
    "id": "GB-FTS-156630",
    "name": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST"
  },
  "awards": [
    {
      "id": "022700-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-177126",
          "name": "Leicestershire Partnership NHS Trust (LPT)"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-066938",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "This Agreement shall commence on the Commencement Date and, unless terminated earlier \nin accordance with clause 18, shall continue for an initial period of two (2) years (the \"Initial \nTerm\"). The Agreement shall automatically be renewed for a period of 12 months from the \nInitial Term"
        },
        "hasOptions": true,
        "description": "Key patient benefits include: \n• Improved choice for service users about how to access healthcare. \n• Overcomes stigma - contacts often begin anonymously. \n• Easier access for vulnerable groups - e.g., improved uptake from adolescent males \ncompared with face-to-face clinics. \nValue for money: \n• Earlier contact, due to low barriers to access, prevents escalation to more costly \ninterventions. \n• Released time to care if implemented with a triage model, only a small percentage of \nmessaging-based enquiries get escalated to face to face intervention. \n• Improved inter agency working and reduced duplication.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85140000",
            "scheme": "CPV",
            "description": "Miscellaneous health services"
          }
        ]
      }
    ],
    "title": "ChatHealth Software",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "ChatHealth is a secure messaging service which allows end service users to use their \nsmartphones and mobile devices to have two-way conversations with clinical teams. Using \nChatHealth helps clinical teams to provide timely and convenient access to confidential health \nadvice.",
    "classification": {
      "id": "85140000",
      "scheme": "CPV",
      "description": "Miscellaneous health services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 25/03/26 . This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-156630",
      "name": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH12",
        "locality": "Cambridgeshire",
        "postalCode": "PE274LG",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 7/8, Meadow Park, St. Ives"
      },
      "details": {
        "url": "https://www.cambscommunityservices.nhs.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Victoria Richardson",
        "email": "ccs.procurementteam@nhs.net"
      }
    },
    {
      "id": "GB-FTS-177126",
      "name": "Leicestershire Partnership NHS Trust (LPT)",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF2",
        "locality": "Leicestershire",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.leicspart.nhs.uk/",
        "scale": "large"
      },
      "identifier": {
        "legalName": "Leicestershire Partnership NHS Trust (LPT)",
        "noIdentifierRationale": "notOnAnyRegister"
      }
    },
    {
      "id": "GB-FTS-177127",
      "name": "Cambridgeshire Community Services",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Cambridgeshire",
        "postalCode": "PE27 4LG",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 7/8, Meadow Park, St. Ives"
      },
      "identifier": {
        "legalName": "Cambridgeshire Community Services"
      },
      "contactPoint": {
        "email": "ccs.procurementteam@nhs.net"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "022700-2026-1",
      "value": {
        "amount": 25155.65,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "022700-2026-1",
      "dateSigned": "2026-02-26T00:00:00Z"
    }
  ],
  "description": "'This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by [Add date]. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.'",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
13 Mar 2026 · 022700-2026 · award, contract
{
  "id": "022700-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-03-13T09:35:39Z",
  "ocid": "ocds-h6vhtk-066938",
  "buyer": {
    "id": "GB-FTS-156630",
    "name": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST"
  },
  "awards": [
    {
      "id": "022700-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-177126",
          "name": "Leicestershire Partnership NHS Trust (LPT)"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-066938",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "This Agreement shall commence on the Commencement Date and, unless terminated earlier \nin accordance with clause 18, shall continue for an initial period of two (2) years (the \"Initial \nTerm\"). The Agreement shall automatically be renewed for a period of 12 months from the \nInitial Term"
        },
        "hasOptions": true,
        "description": "Key patient benefits include: \n• Improved choice for service users about how to access healthcare. \n• Overcomes stigma - contacts often begin anonymously. \n• Easier access for vulnerable groups - e.g., improved uptake from adolescent males \ncompared with face-to-face clinics. \nValue for money: \n• Earlier contact, due to low barriers to access, prevents escalation to more costly \ninterventions. \n• Released time to care if implemented with a triage model, only a small percentage of \nmessaging-based enquiries get escalated to face to face intervention. \n• Improved inter agency working and reduced duplication.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85140000",
            "scheme": "CPV",
            "description": "Miscellaneous health services"
          }
        ]
      }
    ],
    "title": "ChatHealth Software",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "ChatHealth is a secure messaging service which allows end service users to use their \nsmartphones and mobile devices to have two-way conversations with clinical teams. Using \nChatHealth helps clinical teams to provide timely and convenient access to confidential health \nadvice.",
    "classification": {
      "id": "85140000",
      "scheme": "CPV",
      "description": "Miscellaneous health services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 25/03/26 . This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-156630",
      "name": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH12",
        "locality": "Cambridgeshire",
        "postalCode": "PE274LG",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 7/8, Meadow Park, St. Ives"
      },
      "details": {
        "url": "https://www.cambscommunityservices.nhs.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Victoria Richardson",
        "email": "ccs.procurementteam@nhs.net"
      }
    },
    {
      "id": "GB-FTS-177126",
      "name": "Leicestershire Partnership NHS Trust (LPT)",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF2",
        "locality": "Leicestershire",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.leicspart.nhs.uk/",
        "scale": "large"
      },
      "identifier": {
        "legalName": "Leicestershire Partnership NHS Trust (LPT)",
        "noIdentifierRationale": "notOnAnyRegister"
      }
    },
    {
      "id": "GB-FTS-177127",
      "name": "Cambridgeshire Community Services",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Cambridgeshire",
        "postalCode": "PE27 4LG",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 7/8, Meadow Park, St. Ives"
      },
      "identifier": {
        "legalName": "Cambridgeshire Community Services"
      },
      "contactPoint": {
        "email": "ccs.procurementteam@nhs.net"
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    }
  ],
  "language": "en",
  "contracts": [
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      "id": "022700-2026-1",
      "value": {
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      },
      "status": "active",
      "awardID": "022700-2026-1",
      "dateSigned": "2026-02-26T00:00:00Z"
    }
  ],
  "description": "'This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by [Add date]. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.'",
  "initiationType": "tender"
}