Official UK procurement notice
ChatHealth Software · UK public procurement notice
Authority: Cambridgeshire Community Services NHS Trust (Central government)
What is being bought
Published requirement descriptionChatHealth is a secure messaging service which allows end service users to use their
smartphones and mobile devices to have two-way conversations with clinical teams. Using
ChatHealth helps clinical teams to provide timely and convenient access to confidential health
advice.
CPV: Miscellaneous health services
The lotProcurement structure
single lot · no lot value publishedLot #1Key patient benefits include:Awarded
Key patient benefits include:
- Improved choice for service users about how to access healthcare.
- Overcomes stigma - contacts often begin anonymously.
- Easier access for vulnerable groups - e.g., improved uptake from adolescent males
compared with face-to-face clinics.
Value for money:
- Earlier contact, due to low barriers to access, prevents escalation to more costly
interventions.
- Released time to care if implemented with a triage model, only a small percentage of
messaging-based enquiries get escalated to face to face intervention.
- Improved inter agency working and reduced duplication.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 13 Mar 2026, 09:35 GMT
- Last source update
- 13 Mar 2026, 09:35 GMT
- FTS notice number
2026/S 000-022700- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-066938Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 25/03/26 . This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.
Publisher note: 'This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by [Add date]. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.'
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Leicestershire Partnership NHS Trust (LPT) | £25,156 † | — | Awarded |
Contracts
Contract 022700-2026-1 · Leicestershire Partnership NHS Trust (LPT)
- Signed
- 26 Feb 2026
- Value
- £25,156
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Cambridgeshire Community ServicesReview body
Bidders & participating suppliers
1 commercial party on the notice- Leicestershire Partnership NHS Trust (LPT)Awarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.