Find a TenderAwarded
Published 26 Nov 2025, 13:37 GMT

Official UK procurement notice

cCBT Multi Treatment Platform

Official notice

Authority: The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)·Consortium: 2 public authorities

ServicesOpen procedureSME suitable
Published estimate£5,600,000exc. VAT
Submissions closed 14 Jan 2026awarded 1 Apr 2026
Awarded to AMERICAN WELL CORPORATION UK LIMITED4 awards

What is being bought

Published requirement description

The procurement of a clinically effective, digital solution that delivers self-managed cognitive behavioural therapy (CBT) digital therapeutic treatments across a range of disorders including depression, anxiety disorders, OCD and panic. The solution will support the mental health needs of individuals in a variety of ways and will deliver treatment across a range of demographic groups including young people and older adults. The solution will provide treatments that are specifically tailored to each identified group to ensure the maximum effectiveness.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: Scotland · Scotland
Extensions: An initial optional extension period of 24 months will be available, followed by two further optional extension periods of 12 months each taking the overall potential contract duration to 84 months.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 100Price: 25
Published sub-criteria (6)
  • Clinical Requirements: 40
  • Technical Requirements: 25
  • Operational and Administrative Requirements: 15
  • Product Usability: 10
  • Support and Development: 10
  • price: 25
Published award criteria (6)
  • Clinical Requirements: 40
  • Technical Requirements: 25
  • Operational and Administrative Requirements: 15
  • Product Usability: 10
  • Support and Development: 10
  • Price: 25
Conditions of participation2
  • Economic & financial standing

    SPD Q.4B.1.1: Bidders are required to provide statement of accounts or extracts relating to their business for the previous 3 years. Where any are risks identified by NSS as part of the due diligence carried out on the above information NSS may require Bidders to provide additional information to demonstrate financial standing. Additional information can include but not be limited to:

    • parent company accounts (if applicable)
    • deeds of guarantee
    • bankers statements and references
    • accountants’ references
    • management accounts
    • financial projections, including cash flow forecasts
    • details and evidence of previous contracts, including contract values
    • capital availability.

    Bidders who cannot provide suitable evidence of a secure financial standing may be excluded from the procurement.

    Q.4B.5.1 and Q.4B.5.2: It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:

    Employers liability insurance: 5 000 000 GBP;

    Public liability insurance: 1 000 000 GBP;

    Professional indemnity insurance: 1 000 000 GBP

  • Technical & professional ability

    4C.1.2 Please provide details of three relevant examples of services carried out during the last three years.

    4.C.2 Bidders are required to confirm compliance with standards, such as ISO or equivalent, set by technical bodies, especially those responsible for quality control. Please provide examples such as the following:

    • Cyber Essentials
    • ISO 9001 - Quality Management Systems
    • ISO 27001 - Information Security Management
    • ISO 27017 - Code of practice for information security controls
    • ISO 27018 - Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors
    • UK Government 14 Cloud Security Principles

    Please state the relevance of any such educational and professional qualifications.

    4C.6: Bidders will be required to confirm that they and/or the service provider have relevant educational and professional qualifications such as the following: ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the Services outlined in the Contract Notice.

    And:

    4C.6.1: Bidders will be required to confirm that they and/or the service provider's managerial staff have relevant educational and professional qualifications such as the following: ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the Services outlined in the Contract Notice.

    4C.10: Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of…

What this means for your bid
  • Price carries 25 of 125 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
26 Nov 2025, 13:37 GMT
Last source update
30 Apr 2026, 10:06 BST
Award evaluation window
14 Jan 2026 – …
Authority reference
NP509826
FTS notice number
2026/S 000-039670
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
Scotland (UKM)
Official registry OCID
ocds-h6vhtk-05e940 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Review and risk notes
Review procedure

Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:

An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.

Publisher note: Estimated Value: The estimated value provided in sections II.1.7 and V.2.4 includes the initial 36 month contract period and an initial optional extension period of 24 months, followed by two further optional extension periods of 12 months each. (SC Ref:830199)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Submission deadline
14 Jan 2026, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
14 Jan 2026, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

14 Jan 2026 → 30 Apr 2026 · 3 dates
  1. Submission deadline281 days ago
    14 Jan 2026, 12:00 GMT
  2. Bids opened281 days ago
    14 Jan 2026, 12:00 GMT
  3. Notice published175 days ago
    30 Apr 2026, 10:06 BST

Notice history

2 events · 5 releases on Find a Tender · since 30 Apr 2026
  1. Status changed to complete
    30 Apr 2026, 09:56 BST
  2. Buyer details updated
    30 Apr 2026, 09:56 BST
Routine re-releases (5)
  • 2026-04: 1 release · 30 Apr 2026
  • 2025-11: 1 release · 26 Nov 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 4
Awarded value £5,445,0001 contract exc. VAT · 3 repeated publications of the same award counted once
Bids received 43 from SMEs
Contracts signed 4latest 1 Apr 2026
Awarded toValueDateStatus
AMERICAN WELL CORPORATION UK LIMITED£5,445,000 †same award published again · counted once—Awarded
AMERICAN WELL CORPORATION UK LIMITED£5,445,000 †same award published again · counted once—Awarded
AMERICAN WELL CORPORATION UK LIMITED£5,445,000 †same award published again · counted once—Awarded
AMERICAN WELL CORPORATION UK LIMITED£5,445,000 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4bids · 4 electronic3——

Contracting authority & participating public bodies

2 public bodies on the notice

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

Contracting authorityBody governed by public lawHealth 1 South Gyle Crescent., Edinburgh, Scotland, EH12 9EBContact email, phone

Consortium members and other public bodies

Dispute resolution & review bodies

  • Sheriff Court HouseReview body Edinburgh

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.