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Find a TenderAdministrative changeContract change notice
Published 20 Mar 2025, 11:24 GMT

This notice announces an administrative change to an existing contract or market (a contract change notice). No new tender or admission is opened here; see the linked notices below for the original opportunity.

Official UK procurement notice

Carers Support Service · UK public procurement notice

Official notice

Authority: Cumberland Council (Local council)

3 lotsServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: North West (UKD1)
Published estimate£4,337,000envelope for 3 lots · £5,204,400 inc. VAT
Submissions closed 2 May 2025awarded 27 May 2025
Awarded to Family Action +2 more3 awards
Contract term Varies by lotfirst lot 2 yrs from 1 Oct 2025 · see each lot

What is being bought3 lots · detail below

Published requirement description

Cumberland Council's new Carers Support Service

aims to ensure that unpaid Carers of all ages can

benefit from support that meets their needs.

The maximum total value of the contract for the

initial terms and the extensions of all three lots is £4.337m but no guarantee is given as to the actual

value of the contract.

There are 3 Lots. Lot 1 Young Carers and Parent

Carer Support (this will be for the provision of the

functions set out in paragraph for Carers aged 18

and below, Parent Carers for children

with disabilities, Transition Carer Assessments,

family working with multi-generational carer family

units); Lot 2 Adult Carers (this will be for the

provision of the functions set out above for all

Carers aged 18 plus or to work with the provider of

Lot 1 in supporting the needs of any Adult Carers

they are working with); and Lot 3 Digital Carer

support (this is for the delivery of identification and

self-help support including access to an online

Carers Assessment being developed separate to

this contract by the Council.

The contracts for Lots 1 and 2 are anticipated to commence on 1 October 2025 and will

continue for a period of 2 years until 31st September 2027, unless terminated in accordance

with the Conditions of Contract. The contract for Lot 3 is anticipated to commence on 1

October 2025 and will continue for 1 year until 31st September 2026, unless terminated in accordance with the Conditions of Contract. There will be three contracts issued for Lots 1, 2

and 3. (The contract terms and conditions for Lots 1 and 2 are the same).

There is the potential for two 12-month contract extensions for Lots 1 and 2, depending on both the success in achieving the required outcomes and availability of further funding which

if used would terminate 31st September 2029. In the case of Lot 3, there is a potential for 3 contract extensions of 12 months, depending on both the success in achieving the required

outcomes and availability of further funding. Use of these optional extensions are at the absolute discretion of the Council.

CPV: Health and social work services

Lots and requirements (3)Procurement structure

3 lots · all with a published value (£4,337,000 together) · same evaluation weights on every lot
Lot #1Young Carers and Parent Carer SupportAwardedRenewal 2 yrsSMEVCSEPublished value£867,400

Assessments to decide whether the Young Carer has needs for support and whether these could be satisfied by services provided under Section 17 of the Children's Act. The assessment must also consider whether it is appropriate for the child to be providing the care.

Contract period: 1 Oct 2025 – 30 Sept 2027 (2 yrs) · up to 30 Sept 2029 with extensionsValue: £867,400 exc. VAT · £1,040,880 inc. VAT
Delivery: North WestEligibility: SME eligibleVCSE eligible
Extensions: There is the potential for two 12-month contract extensions for Lot 1, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.
85000000 Health and social work services
Lot #2Adult CarersAwardedRenewal 2 yrsSMEVCSEPublished value£3,252,750

Carers have the same rights to assessment and support that are available to the cared for person. Local Authorities have a wellbeing duty which means that a Carer is entitled to an assessment and a potential support plan.

Contract period: 1 Oct 2025 – 30 Sept 2027 (2 yrs) · up to 30 Sept 2029 with extensionsValue: £3,252,750 exc. VAT · £3,903,300 inc. VAT
Delivery: North WestEligibility: SME eligibleVCSE eligible
Extensions: There is the potential for two 12-month contract extensions for Lot 2, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.
85000000 Health and social work services
Lot #3Digital Carers SupportAwardedRenewal 1 yrSMEVCSEPublished value£216,850

The Provider will be required to establish a set of digitally based support functions and activities that will interface with the services being commissioned under Lot 2.

Contract period: 1 Oct 2025 – 30 Sept 2026 (1 yr) · up to 30 Sept 2029 with extensionsValue: £216,850 exc. VAT · £260,220 inc. VAT
Delivery: North WestEligibility: SME eligibleVCSE eligible
Extensions: There is the potential for three 12-month contract extensions for Lot 3, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.
85000000 Health and social work services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 3 lots
Quality: 70%Price: 10%Social value: 20%
Published award criteria (3)
  • Quality
  • Social Value
  • Price
What this means for your bid
  • Price carries 10 of 100 points: a 10% discount moves about 1 point. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Administrative change
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
20 Mar 2025, 11:24 GMT
Last source update
3 Sept 2026, 13:13 BST
Award evaluation window
Submission end – 20 May 2025
FTS notice number
2025/S 000-011226
Latest notice
Contract change notice (UK10)
Classification (CPV)
Health and social work services
Delivery area
North West (UKD1)
Official registry OCID
ocds-h6vhtk-04ef94 Find a Tender

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
2 May 2025, 09:30 BST
Clarification deadline
14 Apr 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.the-chest.org.uk ↗

Timeline

20 Mar 2025 → 3 Sept 2026 · 11 dates
  1. Planning notice published
    20 Mar 2025, 11:24 GMT
  2. Market engagement
    24 Mar 2025, 23:59 GMT

    A Carers pre market engagement questionnaire to engage with providers re the Carers Support Service was sent out via the Council's e-procurement portal (The Chest). The questionnaire responses were to be used to inform the development of the future contract and service specification. This was sent out on 2nd January 2025 and responses were to be submitted by 2nd February 2025.

    A Cumberland Council Carers Contract Supplier Engagement Session will be held on 24th March 2025 from 10am until 12 noon on Microsoft Teams. The purpose of the session is to provide an overview of the Cumberland Carers Contract

    Agenda:

    1. Overview of the tender and service specification - Joel Rasbash Commissioning Manager
    2. Lot 1 Young Carers and Parent Carers - Guy Thompson - Project Officer, Children and Family

    Wellbeing

    1. Lot 2 Adult Carers - Gemma Creighton - Best Interest Assessor - Adult Social Care and

    Housing

    1. Lot 3 Digital Support - Joel Rasbash
    2. Procurement process - Jacqui Sullivan / Allison Paterson (Procurement)
    3. Supplier Questionnaire - Joel Rasbash
    4. Q and A

    To receive an invitation to the session, please email [email protected] by 21st March 2025 at 12 noon.

  3. Tender notice published
    25 Mar 2025, 17:01 GMT
  4. Next notice expected
    25 Mar 2025, 23:59 GMT
  5. Clarification questions by
    14 Apr 2025, 17:00 BST
  6. Submission deadline
    2 May 2025, 09:30 BST
  7. Award decision expected by
    20 May 2025, 23:59 BST
  8. Assessment summaries sent
    10 Jun 2025, 00:00 BST
  9. Standstill ends
    19 Jun 2025, 23:59 BST
  10. Contract starts380 days ago
    1 Oct 2025, 00:00 BST
  11. Latest notice published43 days ago
    3 Sept 2026, 13:13 BST

Notice history

10 events · 5 releases on Find a Tender · since 20 Mar 2025
  1. Preliminary market engagement notice published
    20 Mar 2025, 11:24 GMT
    UK2
  2. Tender notice published
    25 Mar 2025, 17:01 GMT
    UK4
  3. Status changed to active
    25 Mar 2025, 17:01 GMT
  4. Procurement method changed
    25 Mar 2025, 17:01 GMT
  5. Deadline published: 2 May 2025, 09:30 BST
    25 Mar 2025, 17:01 GMT
  6. Contract award notice published
    10 Jun 2025, 18:34 BST
    UK6
  7. Status changed to complete
    10 Jun 2025, 18:34 BST
  8. Contract signature expected
    31 Jul 2025, 23:59 BST
    scheduled
  9. Contract details notice published
    4 Sept 2025, 15:08 BST
    UK7
  10. Contract change notice published
    3 Sept 2026, 13:13 BST
    UK10
Routine re-releases (5)
  • 2025-03: 2 releases · 20 Mar 2025, 25 Mar 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 3
Awarded value £4,337,0003 awards exc. VAT
Bids received 1817 from SMEs
Contracts signed 3latest 2 Sept 2025
Awarded toValueDateStatus
Lot 1 · Young Carers and Parent Carer Support1 award
Family ActionSMECarers Support Service - Lot 1 - Young Carers and Parent Carer Support1 Oct 2025 – 30 Sept 2027 · up to 30 Sept 2029Extensions: There is the potential for two 12 month extensions for Lot 1 depending on both the success in achieving the required outcomes and availability of further funding. Use of these optional extensions is at the absolute discretion of the Council.£867,40027 May 2025Awarded
Lot 2 · Adult Carers1 award
PEOPLE FIRST INDEPENDENT ADVOCACYSMEVCSECarers Support Service - Lot 2 - Adult Carers1 Oct 2025 – 30 Sept 2027 · up to 30 Sept 2029Extensions: There is the potential for two 12 month extensions for Lot 2 depending on both the success in achieving the required outcomes and availability of further funding. Use of these optional extensions is at the absolute discretion of the Council.£3,252,75027 May 2025Awarded
Lot 3 · Digital Carers Support1 award
Mobilise Care LimitedSMECarers Support Service - Lot 3 - Digital Carers Support1 Oct 2025 – 30 Sept 2026 · up to 30 Sept 2029Extensions: There is the potential for three 12 month extensions for Lot 3 depending on both the success in achieving the required outcomes and availability of further funding. Use of these optional extensions is at the absolute discretion of the council.£216,85027 May 2025Awarded

Contracts

  • Carers Support Service - Lot 3 - Digital Carers Support · Mobilise Care LimitedSME

    Signed
    2 Sept 2025
    Value
    £216,850
    Period
    1 Oct 2026 – 30 Sept 2027 · up to 30 Sept 2029 with extensions
    Status
    active
    Extensions
    There is the potential for three 12 month extensions for Lot 3 depending on both the success in achieving the required outcomes and availability of further funding. Use of these optional extensions is at the absolute discretion of the council.
    • Change 2 Sept 2026 Lot 3, there is a potential for 3 contract extensions of 12 months, depending on both the success in achieving the required outcomes and availability of further funding. Use of these optional extensions are at the absolute discretion of the Council.

  • Carers Support Service - Lot 2 - Adult Carers · PEOPLE FIRST INDEPENDENT ADVOCACYSMEVCSE

    Signed
    29 Jul 2025
    Value
    £3,252,750
    Period
    1 Oct 2025 – 30 Sept 2027 · up to 30 Sept 2029 with extensions
    Status
    active
    Extensions
    There is the potential for two 12-month contract extensions for Lot 2, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.

  • Carers Support Service - Lot 1 - Young Carers and Parent Carer Support · Family ActionSME

    Signed
    15 Jul 2025
    Value
    £867,400
    Period
    1 Oct 2025 – 30 Sept 2027 · up to 30 Sept 2029 with extensions
    Status
    active
    Extensions
    There is the potential for two 12-month contract extensions for Lot 1, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Young Carers and Parent Carer Support6final-stage tenders52—
2 · Adult Carers7final-stage tenders73—
3 · Digital Carers Support5final-stage tenders52—

Contracting authority & participating public bodies

Cumberland Council

Contracting authorityPublic authority - sub-central government GB-PPON: PJGX-9191-DYLV Cumbria House, 107-117 Botchergate, Carlisle, North West, CA1 1RDContact email

Bidders & participating suppliers

3 commercial parties on the notice
  • FAMILY ACTIONAwarded supplierGB-COH: 01068186GB-PPON: PGQG-3268-XDMX 34 Wharf Road, London, London, N1 7GRContact email
  • MOBILISE CARE LTDAwarded supplierGB-COH: 11896322GB-PPON: PRPR-1151-HGZG International House, London, London, N1 7SRContact email
  • PEOPLE FIRST INDEPENDENT ADVOCACYAwarded supplierGB-COH: 05438407GB-PPON: PDBV-9653-DJVX People First Conference Centre, Milbourne Street, Carlisle, North West, CA2 5XBContact email

Official documents & specifications (9)

Official links; attachments are not copied

Notices published for this procedure