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Published 29 May 2026, 15:03 BST

Official UK procurement notice

Carers Support Service Lot 1 Retender

Official notice

Authority: Cornwall Council (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: South West (UKK3)
Published estimate£11,384,204≈ £4.3m / year · £11,384,204 inc. VAT
Submissions closed 23 Jul 2026
Contract term 2 yrs 8 moends 30 Jun 2029 · up to 30 Jun 2033 with extensions · starts 1 Nov 2026

What is being bought

Published requirement description

Cornwall Council, together with NHS Cornwall & Isles of Scilly Integrated Care Board (ICB), is inviting tenders for the delivery of the Core Carers Service (Lot 1) across Cornwall.

This procurement relates solely to Lot 1 of the Carers Support Service. Lots 2–5 have been commissioned separately and are not part of this opportunity. This follows a previous procurement exercise in which Lot 1 was not awarded, and the Authority has refined and clarified its requirements.

The Core Carers Service forms part of a wider Carers Support model and will deliver an all-age, family focused, place-based and preventative service. The service will provide community-based support through Carer Advisors aligned to Integrated Neighbourhood Teams, supporting unpaid Carers to maintain their wellbeing, sustain their caring role, and access timely information, advice and support within their local communities.

The successful Supplier will be responsible for leading the strategic development, coordination and integration of the overall Carers Support offer, and will work collaboratively with commissioned specialist services to deliver an integrated service across Cornwall.

The service will contribute to key outcomes including enabling Carers to access support before crisis, improving access to information and support, ensuring continuity of care, and supporting Carers of all ages to feel recognised, valued and supported.

The estimated annual contract value is approximately £1.55 million, with a maximum total value of approximately £11.4 million over the full contract term including extensions. The contract will commence on 01 November 2026.

This procurement is being conducted under the Procurement Act 2023 (Light Touch regime) using the open procedure. Tender documents are available via the ProContract e-tendering portal.

Interested Suppliers should register on the portal to access the full tender documentation and submit a response.

  • The authority expects to re-tender this requirement around 1 Oct 2032, 23:59 BST.

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1Renewal 2 yrs 8 moSMEVCSEPublished value£11,384,204
Contract period: 1 Nov 2026 – 30 Jun 2029 (2 yrs 8 mo) · up to 30 Jun 2033 with extensionsValue: £11,384,204 exc. VAT · £11,384,204 inc. VAT
Delivery: South WestEligibility: SME eligibleVCSE eligible
Extensions: an initial term of two (2) years and eight (8) months; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years.
85000000 Health and social work services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Suppliers must meet the Conditions of Participation set out in the ITT, including minimum requirements relating to legal and financial capacity. This includes a minimum average annual turnover of £1,553,282 (for Lot 1), and providing evidence of financial standing, insurance, and compliance with relevant legal and regulatory requirements.

  • Technical & professional ability

    Suppliers must demonstrate relevant technical ability and experience to deliver the Carers Support Service. This includes evidence of delivering comparable services within the last five (5) years, the capability to operate an all-age, place-based and preventative service model, and the capacity to work collaboratively within an integrated system. Full details are set out in the ITT and Procurement Specific Questionnaire (PSQ).

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • Quality: Quality Weighting - 60%
  • Social Value: Social Value Weighting - 15%
  • Price: Price Weighting - 25%
Conditions of participation2
  • Economic & financial standing

    Suppliers must meet the Conditions of Participation set out in the ITT, including minimum requirements relating to legal and financial capacity. This includes a minimum average annual turnover of £1,553,282 (for Lot 1), and providing evidence of financial standing, insurance, and compliance with relevant legal and regulatory requirements.

  • Technical & professional ability

    Suppliers must demonstrate relevant technical ability and experience to deliver the Carers Support Service. This includes evidence of delivering comparable services within the last five (5) years, the capability to operate an all-age, place-based and preventative service model, and the capacity to work collaboratively within an integrated system. Full details are set out in the ITT and Procurement Specific Questionnaire (PSQ).

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 1 Oct 2032
First published
29 May 2026, 15:03 BST
Last source update
29 May 2026, 15:03 BST
Award evaluation window
Submission end – 12 Aug 2026
Authority reference
DN774681
FTS notice number
2026/S 000-050918
Latest notice
Tender notice (UK4)
Classification (CPV)
Health and social work services
Delivery area
South West (UKK3)
Official registry OCID
ocds-h6vhtk-06a910 Find a Tender
Contract terms summary

Invoices must be submitted in line with the Council’s standard invoicing procedures. The Council will pay the undisputed element of any invoice within 30 days of receipt. Disputed elements will be returned to the Supplier with an explanation.

Review and risk notes
Risks

Contract performance risks include:

  • financial viability of the service model;
  • readiness for mobilisation;
  • meeting statutory obligations and carers’ needs;
  • maintaining organisational stability;
  • sustaining required performance levels; and
  • meeting quality and regulatory requirements.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
23 Jul 2026, 12:00 BST
Clarification deadline
9 Jul 2026, 16:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com ↗

Timeline

29 May 2026 → 1 Nov 2026 · 5 dates
  1. Tender notice published151 days ago
    29 May 2026, 15:03 BST
  2. Clarification questions by110 days ago
    9 Jul 2026, 16:00 BST
  3. Submission deadline96 days ago
    23 Jul 2026, 12:00 BST
  4. Award decision expected by75 days ago
    12 Aug 2026, 23:59 BST
  5. Today
    27 Oct 2026
  6. Contract startsin 4 days
    1 Nov 2026

Notice history

1 event · 1 release on Find a Tender
  1. Tender notice published
    29 May 2026, 15:03 BST
    UK4

Contracting authority & participating public bodies

Cornwall Council

Contracting authorityPublic authority - sub-central government GB-PPON: PYRH-9827-DWLP County Hall, Truro, South West, TR1 3AYContact name, email, phone

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender