Official UK procurement notice
Care Service Product and Delivery Partner
Authority: Department for Work & Pensions (Central government)
The Department for Work and Pensions (DWP) wish to give notice of a potential contract(s) opportunity for a DWP Care Service Product and Delivery Partner ('Care Service'). DWP is looking to improve the experience of its customers and operate more efficiently by taking a fresh look at policy, process and technology; exploring how multiple benefit lines could be administered with a common solution.
What is being bought
Published requirement descriptionThe Department for Work and Pensions (DWP) wish to give notice of a potential contract(s) opportunity for a DWP Care Service Product and Delivery Partner ('Care Service').
DWP is looking to improve the experience of its customers and operate more efficiently by taking a fresh look at policy, process and technology; exploring how multiple benefit lines could be administered with a common solution.
DWP want to explore whether a common, core set of technical capabilities could accelerate the transformation of the Care Service benefits, allowing us to meet customer needs and do so efficiently.
The Department is engaging with the market to gather insights from suppliers to help shape and inform any future procurement activity related to the Care Service.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1CancelledRenewal
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 9 Mar 2026 | CancelledFollowing a comprehensive review by the Department for Work and Pensions, we have taken the decision not to proceed with the Care Service Product and Delivery Partner Procurement |
Procedure terms & legal framework
From the official record- Procedure method
- Using pre-Procurement Act commercial tool
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Call-off under a framework
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 16 Dec 2025, 16:08 GMT
- Last source update
- 9 Mar 2026, 14:17 GMT
- Authority reference
C9235- FTS notice number
2026/S 000-020941- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05f716Find a Tender
- Call-off under framework CCS Framework
How it was run
Official notice- Submission deadline
- —
Timeline
16 Dec 2025 → 1 Sept 2026 · 4 dates- Planning notice published321 days ago16 Dec 2025, 16:08 GMT
- Latest notice published238 days ago9 Mar 2026, 14:17 GMT
- Market engagement238 days ago9 Mar 2026, 23:59 GMT
The Department is engaging with the market to gather insights from suppliers to help shape and inform any future procurement activity related to the Care Service. The aim of the pre-market engagement activity is to:
- Share the Department's intention for a potential future DWP Care Service requirement
- Engage with suppliers to understand what their proposed approach to delivering the current requirements would be, which may be used to help inform the overall delivery approach and commercial strategy (including scope, delivery, market capacity and commercial approaches)
- Understand what the market can offer in terms of skills and experience, including any innovative technology, to support DWP's future roadmap.
The pre-market engagement will be carried out via the Atamis Portal, interested suppliers should register their interest and access the Request for Information document by completing the following steps:
a) Register on the Portal: Suppliers not already registered on DWP's Atamis Portal should do so here - dwp2.my.site.com/ProSpend__eSourcing_… ↗
b) Express Interest on the Portal: Suppliers should navigate to the 'Find Opportunities' page, click on the title of the opportunity ('Care Service Product and Delivery Partner'), and click Register Interest.
c) Review the RFI and Attend the Webinar: The RFI document will be able to view in the documents area of the opportunity. DWP will host a webinar on Wednesday 17th February 2026 via Microsoft Teams to provide background and context to our requirement and answer any initial questions. The link to access the webinar is included within the RFI.
The deadline for responses to the RFI is Monday 9th March 2026 at 10am.
- Contract starts63 days ago1 Sept 2026, 00:00 BST
Notice history
4 events · 3 releases on Find a Tender · since 16 Dec 2025- Pipeline notice published16 Dec 2025, 16:08 GMTUK1
- Preliminary market engagement notice published11 Feb 2026, 10:14 GMTUK2
- Procurement termination notice published9 Mar 2026, 14:17 GMTUK12
- Status changed to withdrawn9 Mar 2026, 14:17 GMT
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender