Call Centre

Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services. This will include providing answers and information relevant to the enquiry or pass the call onto the relevant person within the organisation all within agree SLA/KPI’s. We wish to inform the market in advance that a procurement exercise in relation to the above provision may be undertaken and seek expressions of interest from contractors interested in working with us in delivering these requirements. The services will be required between the hours of 8:30 – 17:00, as well as an out of hours emergency service provision. SLA/KPI reporting and provision of management information will also form part of the required service provision. There will be no requirement to make the service accesable to people with disabilities or whose first language is not English. Additional information: This Prior Information Notice (PIN) serves to alert the marketplace to this potential opportunity and Forestry England invites interested prospective contractors to lodge an initial expression of interest in this opportunity by submitting their details electronically, through the Delta eSourcing portal.