Business Process Outsourcing · UK public procurement notice

CPV: Call centre

Procedure method

Negotiated procedure with prior call for competition

Legal basis

CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)

Procurement category

Services

Notice status

Closed

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Competitive procedure

GPA / WTO covered

Unspecified in notice

Recurring procurement

Yes

First published

22 Aug 2024, 11:03 BST

Last source update

22 Aug 2024, 11:03 BST

Authority reference

DCWW1870

FTS notice number

2024/S 000-026797

Classification (CPV)

Call centre

Delivery area

UK

Official registry OCID

ocds-h6vhtk-0492e3 Find a Tender

Publisher note: Participation instructions — how to express interest in this opportunity. 1) Register your organisation on the DCC eSourcing Portal (this is only required once so please check whether there is an existing account registered for your organisation — multiple users can be added as required); 2) Express an interest in the opportunity: — log in to the portal with your username and password, — click the 'PQQs/ ITTs Open to all Suppliers' link, — click on the relevant PQQ/ ITT to access the content, — click the 'Express Interest' button at the top of the page — this will move the PQQ/ ITT into your 'My PQQs/ITTs' page (this is a secure area reserved for your projects only), — you can now access any attachments by clicking 'Attachments' in the 'PQQ/ ITT details' box. 3) Responding to the Opportunity — click 'My Response' under 'PQQ/ ITT details'. You can choose to 'Create response' or 'Decline to Respond', — you can now use the messaging function to communicate with the buyer and seek any clarification, — note the deadline for completion and follow the onscreen instructions to complete your response — there may be a mixture of online and offline actions for you to perform, — you must then submit your reply using the 'Submit Response' button at the top of the page. Please Note the following — you must download the documents yourself after you have expressed interest, they will not be sent to you, — expressions of Interest will ONLY be accepted through the eSourcing Portal — all documentation must be returned electronically via the eSourcing Portal, — if you require any further assistance please consult the online help, or contact the eSourcing helpdesk using the contract information provided on the home page.

Submission deadline

23 Sept 2024, 10:00 BST

Submission channel

{"electronicSubmission","written"}

Accepted languages

en