Business Process Outsourcing

{
  "id": "026797-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-08-22T11:03:31+01:00",
  "ocid": "ocds-h6vhtk-0492e3",
  "buyer": {
    "id": "GB-FTS-18441",
    "name": "Dwr Cymru Cyfyngedig"
  },
  "tender": {
    "id": "DCWW1870",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "At the discretion of DCC."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Business Process Outsourcing (BPO) for a number of back and front office activities.",
        "contractPeriod": {
          "durationInDays": 2880
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Business Process Outsourcing",
    "status": "active",
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "DCC are looking for a suitably experienced and capable organisation to provide Business Process Outsourcing (BPO) for a number of back and front office activities. The BPO service provider will work with DCC's onshore teams to deliver its account, credit and workforce management objectives by managing the office-based processes and activities within the work streams.",
    "tenderPeriod": {
      "endDate": "2024-09-23T10:00:00+01:00"
    },
    "communication": {
      "atypicalToolUrl": "https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-FTS-18441",
      "name": "Dwr Cymru Cyfyngedig",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL",
        "locality": "Cardiff",
        "postalCode": "CF3 0LT",
        "countryName": "United Kingdom",
        "streetAddress": "Fortran Road, St Mellons"
      },
      "details": {
        "url": "http://www.dwrcymru.com",
        "classifications": [
          {
            "id": "WATER",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
        ]
      },
      "identifier": {
        "legalName": "Dwr Cymru Cyfyngedig"
      },
      "contactPoint": {
        "url": "https://dwrcymru-welshwater.bravosolution.co.uk",
        "email": "Rebecca.Whitehead@dwrcymru.com",
        "telephone": "+44 2920740450"
      }
    },
    {
      "id": "GB-FTS-14377",
      "name": "High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "City of Westminster",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court of England and Wales"
      }
    }
  ],
  "language": "en",
  "description": "Participation instructions — how to express interest in this opportunity.\n1) Register your organisation on the DCC eSourcing Portal (this is only required once so please check whether there is an existing account registered for your organisation — multiple users can be added as required);\n2) Express an interest in the opportunity:\n— log in to the portal with your username and password,\n— click the 'PQQs/ ITTs Open to all Suppliers' link,\n— click on the relevant PQQ/ ITT to access the content,\n— click the 'Express Interest' button at the top of the page — this will move the PQQ/ ITT into your 'My PQQs/ITTs' page (this is a secure area reserved for your projects only),\n— you can now access any attachments by clicking 'Attachments' in the 'PQQ/ ITT details' box.\n3) Responding to the Opportunity\n— click 'My Response' under 'PQQ/ ITT details'. You can choose to 'Create response' or 'Decline to Respond',\n— you can now use the messaging function to communicate with the buyer and seek any clarification,\n— note the deadline for completion and follow the onscreen instructions to complete your response — there may be a mixture of online and offline actions for you to perform,\n— you must then submit your reply using the 'Submit Response' button at the top of the page. Please Note the following\n— you must download the documents yourself after you have expressed interest, they will not be sent to you,\n— expressions of Interest will ONLY be accepted through the eSourcing Portal\n— all documentation must be returned electronically via the eSourcing Portal,\n— if you require any further assistance please consult the online help, or contact the eSourcing helpdesk using the contract information provided on the home page.",
  "initiationType": "tender"
}