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AwardedFind a Tender · award

B2B Research Community - User Panel

Buyer: 1 →

View official notice ↗Official source

Buyer1
StatusAwarded
Deadline24 Apr 2026
Value£300,000
Published9 Jul 2026

What is being bought

This year Nest is in the process of planning a major enhancement of its service platform for employers and TPA's. As from June, we will need to embark on a major programme of CX and usability research with B2B customers to ensure that this enhancement is optimised. Much research has already been carried out on where the critical "pain points" are that need to be addressed, and what needs to be changed in order to properly improve the customer experience. This new programme of CX research will test service design that will start in earnest in June and continue (at least) until the end of the 26-27 financial year. As from June therefore we need to have a research supplier in place who will be able to support us in managing this programme. The supplier will need to recruit B2B research respondents, design interview materials and carry out the interviewing, and provide a regular flow of feedback to us so designs can be modified, after which we may return to respondents to check on changes in an iterative manner. We are agnostic about how the supplier should provide this. On the consumer side we have our research community, however we realise that aiming to build a "community" in the B2B context would be more of a challenge and perhaps not the ideal approach to this. To sum up, what we basically need is to have B2B respondents who will be able to engage quickly with requests for interviewing and feedback, so we can deal with the research and design in an agile manner. Given the nature of these busy, time poor respondents, we acknowledge that this is a considerable challenge. What kind of incentives, access platforms or approaches to enable this to happen should be thoroughly considered in suppliers' responses. It is expected the whole research programme will be undertaken online.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£299,990

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0677d5
Latest release ID064463-2026
Latest release timestampThu Jul 09 2026 08:09:52 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/029099-2026
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
9 Jul 2026award, contract064463-2026
26 May 2026award, contract049278-2026
30 Mar 2026tender029099-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (3 releases)
9 Jul 2026 · 064463-2026 · award, contract
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26 May 2026 · 049278-2026 · award, contract
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30 Mar 2026 · 029099-2026 · tender
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