Find a TenderAwarded
Published 12 Jan 2026, 14:37 GMT

Official UK procurement notice

AT1121 - BTS Mechanical Services

Official notice

Authority: Luton Council (Local council)

Framework agreement4 lotsServicesOpen procedureSME suitableMax 4 lots per supplier
Framework ceiling (notional)£14,600,000total for 4 lots · framework ceiling, not attributable revenue
Submissions closed 13 Jan 2026awarded 26 Jul 2023
Lots 4max 4 won per supplier
Framework period 4 yrsends 31 Mar 2027 · starts 1 Apr 2023

What is being bought4 lots · detail below

Published requirement description

Luton Council FTS Open Tender Framework procurement for Mechanical Services Support: Domestic Gas Servicing and Associated Work, Domestic Boiler Replacement and Associated Work, Communal Boiler Servicing; Maintenance and Mechanical, Water Treatment Services and Associated Works.

CPV: Boiler installation work · Gas appliance maintenance services · Heating works · Repair and maintenance services · Water-treatment work

How this framework works

From the published notice
Bids received
11 bids received · 4 suppliers appointed
Framework period
4 yrs from 1 Apr 2023
Electronic auction
yes

Lots and requirements (4)Procurement structure

4 lots · all with a published value · win at most 4 of them
Lot #1DOMESTIC GAS SERVICING AND MAINTENANCECancelled 4 yrsPublished value£2,700,000
Contract period: 1 Apr 2023 – 31 Mar 2027 (4 yrs)
Delivery: East of England · Within the Borough of Luton at various sites and locations
Variant bids: not allowed
Lot #2DOMESTIC BOILER REPLACEMENT 4 yrsPublished value£7,200,000

Luton Council’s Building & Technical Services department (BTS) are tendering the opportunity for suitably qualified and experienced contractors to back up our own team of engineers to deliver an efficient emergency, void and cyclical boiler replacement and heating upgrades. We maintain and service around 7000 boilers per year with typical replacements of 450 boilers per year, although it should be noted, this tender is to provide BTS with support contractors for boiler replacements and heating upgrades that they cannot commit to themselves. Boiler replacements and heating upgrades will be offered to contractors on an ‘urgent install’ basis that requires same day/next day response, void boiler replacements that require completion in line with the strict void timeline for re-letting and cyclical replacement program. There is no guarantee of works being issued on this contract. BTS intend to award up to 8 contractors, in ranking order, to this contract that may be offered boiler replacement and heating upgrades as detailed above. The, up to 8, contractors awarded to this Lot contract may be invited to tender for additional works via Further Competition (Quick Quote) process. These additional works may be specialised areas requiring different qualifications, have specific contract requirements/need or may necessitate different rates. They will, however, come under the remit of works that require domestic Gas Safe registration. Please note, if works can also be carried out by suppliers from other lots, they may also be invited to tender. Likewise, suppliers on this lot may be invited to tender for works associated with a different lot. These Further Competition (Quick Quote) tenders may require completion and return within 2 weeks.

All Works may be subject to an audit by independent auditor.

Contract period: 1 Apr 2023 – 31 Mar 2027 (4 yrs)
Delivery: East of England
Variant bids: not allowed
Lot #3COMMUNAL BOILER SERVICING , INSTALLATION AND ASSOCIATED WORKS 4 yrsPublished value£2,600,000

Luton Council’s Building & Technical Services department (BTS) are tendering the opportunity for a suitably qualified and experienced contractors to provide communal boiler servicing and maintenance of our communal mechanical services and responsive repairs. A 24 hours a day, 365 days a year service is required in provide our tenants with a constant source of heating and hot and cold water.

There is no guarantee of works being issued on this contract. BTS intend to award up to 5 contractors, in ranking order, to this contract that may be offered communal boiler servicing and mechanical services repairs and upgrades, as detailed above. The, up to 5, contractors awarded to this Lot contract may be invited to tender for additional works via Further Competition (Quick Quote) process. These additional works may be specialised areas requiring different qualifications, have specific contract requirements/need or may necessitate different rates. They will, however, come under the remit of works that require non-domestic Gas Safe registration. Please note, if works can also be carried out by suppliers from other lots, they may also be invited to tender. Likewise, suppliers on this lot may be invited to tender for works associated with a different lot. These Further Competition (Quick Quote) tenders may require completion and return within 2 weeks.

Contract period: 1 Apr 2023 – 31 Mar 2027 (4 yrs)
Delivery: East of England · Within the Borough of Luton at various sites and locations
Variant bids: not allowed
Lot #4WATER TREATMENT SERVICES AND ASSOCIATED WORKS 4 yrsPublished value£2,000,000

Luton Council’s Building & Technical Services department (BTS) are tendering the opportunity for suitably qualified and experienced specialist Water Treatment Service Provider to be appointed to ensure adequate monitoring, along with preventative and remedial works, is carried out to Luton Council housing stock’s water systems.

The Water Treatment Service Provider will have responsibility for the supply of water treatment chemicals, information on their application, an analytical service and such advice and support as may be necessary to ensure safe and effective water treatment.

The Water Treatment Service Provider is responsible for providing the BTS Contract Officer and Responsible Manager with advice and guidance on items applicable to the housing stock in order to ensure full compliance with current regulation.

The Water Treatment Service Provider has responsibility for carrying out routine cleaning and disinfection of relevant plant, equipment and facilities, or confirming that this has been carried out satisfactorily by others.

The Water Treatment Service Provider will carry out routine tasks such as monthly temperature recording and flushing of little used outlets. The Water Treatment Service Provider will record these findings and submit records to the BTS Contract Officer.

The Water Treatment Service Provider will meet with the BTS Contract Officer, or representative, on a quarterly basis to discuss contract progress, any on site issues and to advise on current compliancy.

The Water Treatment Service Provider will liaise with the BTS Contract Officer to ensure a robust Emergency Action Plan is in place should a diagnosis of Legionella be reported involving a tenant, resident or Luton Council staff member. The Water Treatment Service Provider will provide a 24 hour, 365 day service in the event of BTS instigating the Emergency Action Plan. The Water Treatment Service Provider will take comprehensive action to ensure all appropriate policies, procedures and protocol is followed to safeguard tenants, residents and Luton Council staff members as would be expected by regulation and HSE guidance. This would involve immediate and appropriate sampling, pasteurisation, chlorination or temporary decommission of plant, services or supplies.

The Water Treatment Service Provider must be either part of Water Management Society or Legionella Control Association and hold a valid WRAS and Legionella Treatment certificate.

The Water Treatment Service Provider awarded to this contract may be invited to tender for additional works via a Further Competition process, including Further Competition tenders from other lots that have a water hygiene/treatment element. Likewise, suppliers on other lots may be invited to tender for works associated with this lot. These further competition tenders may require completion and return within 2 weeks.

Contract period: 1 Apr 2023 – 31 Mar 2027 (4 yrs)
Delivery: East of England
Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Price: 100%
Published sub-criteria (1)
  • Price and Quality: 100%
Published award criteria (1)
  • Price and Quality: 100
Lot distribution rule: Lots 1 , 2 , 3 and 4
What this means for your bid
  • Price carries 100 of 100 points: a 10% discount moves about 10 points. This one is won on the number: sharpen the price before polishing the prose.
  • “AT1121 - BTS Mechanical Services” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
12 Jan 2026, 14:37 GMT
Last source update
13 Jan 2026, 09:20 GMT
Award evaluation window
20 Mar 2023 – …
Authority reference
DN656412
FTS notice number
2026/S 000-002481
Classification (CPV)
Boiler installation workGas appliance maintenance servicesHeating worksRepair and maintenance servicesWater-treatment work
Delivery area
East of England (UKH21)
Official registry OCID
ocds-h6vhtk-0603d1 Find a Tender

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Appointment period ends
13 Jan 2026, 00:05 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
20 Mar 2023, 09:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

20 Mar 2023 → 13 Jan 2026 · 5 dates
  1. Bids opened
    20 Mar 2023, 09:00 GMT
  2. Contract starts
    1 Apr 2023, 00:00 BST
  3. Bids must remain valid until
    17 Jul 2023, 23:59 BST
  4. Admission / appointment period ends280 days ago · period end, not a bid countdown
    13 Jan 2026, 00:05 GMT
  5. Notice published280 days ago
    13 Jan 2026, 09:20 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    13 Jan 2026, 09:20 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 4admitted to the panel · see the list ↓
Bids received 1111 from SMEs
Contracts signed 4latest 26 Jul 2023

4 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Domestic Gas Servicing

    Signed
    26 Jul 2023
    Value
    £179,140
    Period
    … – 31 Mar 2027
    Status
    active
  • Domestic Boiler Replacements

    Signed
    26 Jul 2023
    Value
    £1,219,415
    Period
    … – 31 Mar 2027
    Status
    active
  • Communal Boiler servicing and installation and associated works

    Signed
    26 Jul 2023
    Value
    £294,240
    Period
    … – 31 Mar 2027
    Status
    active
  • Water Treatment Services

    Signed
    26 Jul 2023
    Value
    £14,600,000
    Period
    … – 31 Mar 2027
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · DOMESTIC GAS SERVICING AND MAINTENANCE11bids · 11 electronic · 11 from abroad11——

Contracting authority & participating public bodies

Luton Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Town Hall, George Street, Luton, UK, LU1 2BQContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

Framework contractors & participating bidders

4 commercial parties on the notice
  • Aaron Services LimitedFramework contractor Crossways point 15, Victory way, Crossways Business Park, Dartford, UK, DA2 6DTContact email, phone
  • CME Heating LimitedFramework contractor 9 Alton road, Luton, UK, LU1 3NSContact email, phone
  • Heat treat LimitedFramework contractor PO Box 141, Dunstable, UK, LU6 3QJContact email, phone
  • Helmore Industrial Water Treatment LimitedFramework contractor Unit 6 , Bondar Business Centre, London Road Industrial Estate, Baldock, UK, SG7 6HPContact email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.