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AwardedFind a Tender · award

AT1121 - BTS Mechanical Services

Buyer: Luton Council →

BuyerLuton Council
StatusAwarded
Deadline13 Jan 2026
Value£14,600,000
Published13 Jan 2026

What is being bought

Luton Council FTS Open Tender Framework procurement for Mechanical Services Support: Domestic Gas Servicing and Associated Work, Domestic Boiler Replacement and Associated Work, Communal Boiler Servicing; Maintenance and Mechanical, Water Treatment Services and Associated Works.

Delivery location

UKH21

Categories

Gas appliance maintenance services 50531200Repair and maintenance services 50000000

Lot details

Lot 1

Luton Council FTS Open Tender Framework procurement for Mechanical Services Support: Domestic Gas Servicing and Associated Work, Domestic Boiler Replacement and Associated Work, Communal Boiler Servicing; Maintenance and Mechanical, Water Treatment Services and Associated Works.

Statuscancelled

Award criteria
Price and Quality — 100

What is included

ItemCategoryQuantity
1Gas appliance maintenance servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 50. The category anchor is Gas appliance maintenance services (50531200); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 505,9824 median · 21.5 average (2,187 of 5,982 with a bid count)3.5 average (2,459 of 5,982 with named award suppliers)Not published
Same buyer49 median · 11.3 average (4 of 4 with a bid count)1 average (4 of 4 with named award suppliers)Not published
Delivery region: UKH212617.5 median · 37.3 average (4 of 26 with a bid count)8.3 average (4 of 26 with named award suppliers)Not published
Similar published value (0.5×–2×)31435 median · 32 average (5 of 314 with a bid count)7.6 average (5 of 314 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Communal Boiler servicing and installation and associated works

Statusactive

Contracts

Domestic Gas Servicing

Statusactive
Value£179,140

Domestic Boiler Replacements

Statusactive
Value£1,219,415

Communal Boiler servicing and installation and associated works

Statusactive
Value£294,240

Water Treatment Services

Statusactive
Value£14,600,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0603d1
Latest release ID002481-2026
Latest release timestampTue Jan 13 2026 09:20:16 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release4
Contracts in latest release4
Parties in latest release6

Notice history

DateEventReference
13 Jan 2026award, contract002481-2026
12 Jan 2026tender002322-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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      {
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    {
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        "buyerProfile": "http://www.luton.gov.uk",
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      },
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    {
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        "countryName": "United Kingdom",
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      "contactPoint": {
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      "title": "Domestic Gas Servicing",
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      "dateSigned": "2023-07-26T00:00:00+01:00"
    },
    {
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      "title": "Water Treatment Services",
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}
Complete JSON history (2 releases)
13 Jan 2026 · 002481-2026 · award, contract
{
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        "scale": "sme"
      },
      "identifier": {
        "legalName": "Aaron Services Limited"
      },
      "contactPoint": {
        "email": "bidteam@aaronservices.co.uk",
        "telephone": "+44 1473907405"
      }
    },
    {
      "id": "GB-FTS-171216",
      "name": "CME Heating Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Luton",
        "postalCode": "LU1 3NS",
        "countryName": "United Kingdom",
        "streetAddress": "9 Alton road"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "CME Heating Limited"
      },
      "contactPoint": {
        "email": "Luke.biswell@cmeheating.co.uk",
        "telephone": "+44 1582618288"
      }
    },
    {
      "id": "GB-FTS-171217",
      "name": "Helmore Industrial Water Treatment Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Baldock",
        "postalCode": "SG7 6HP",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 6 , Bondar Business Centre, London Road Industrial Estate"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "Helmore Industrial Water Treatment Limited"
      },
      "contactPoint": {
        "email": "ian@helmorewater.com",
        "telephone": "+44 1462895588"
      }
    },
    {
      "id": "GB-FTS-1412",
      "name": "High Court of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "002481-2026-DN656412-1",
      "title": "Domestic Gas Servicing",
      "value": {
        "amount": 179140,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "002481-2026-DN656412-1",
      "dateSigned": "2023-07-26T00:00:00+01:00"
    },
    {
      "id": "002481-2026-DN656412-2",
      "title": "Domestic Boiler Replacements",
      "value": {
        "amount": 1219415,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "002481-2026-DN656412-2",
      "dateSigned": "2023-07-26T00:00:00+01:00"
    },
    {
      "id": "002481-2026-DN656412-3",
      "title": "Communal Boiler servicing and installation and associated works",
      "value": {
        "amount": 294240,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "002481-2026-DN656412-3",
      "dateSigned": "2023-07-26T00:00:00+01:00"
    },
    {
      "id": "002481-2026-DN656412-4",
      "title": "Water Treatment Services",
      "value": {
        "amount": 14600000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "002481-2026-DN656412-4",
      "dateSigned": "2023-07-26T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
12 Jan 2026 · 002322-2026 · tender
{
  "id": "002322-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-01-12T14:37:44Z",
  "ocid": "ocds-h6vhtk-0603d1",
  "buyer": {
    "id": "GB-FTS-2675",
    "name": "Luton Council"
  },
  "tender": {
    "id": "DN656412",
    "lots": [
      {
        "id": "1",
        "title": "LOT 1 – DOMESTIC GAS SERVICING AND MAINTENANCE",
        "value": {
          "amount": 2700000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "LOT 1 – DOMESTIC GAS SERVICING AND MAINTENANCE\nLuton Council’s Building & Technical Services department (BTS) are tendering the opportunity for suitably qualified and experienced contractors to back up our own team of engineers to deliver an efficient service and assist in maintaining our compliance. We maintain and service approximately 7000 boilers per year, although it should be noted, this tender is to provide BTS with support contractors for servicing that they cannot commit to themselves. Schemes of servicing will often be issued with short notice to commence and must only be accepted if the obligation can be met. There is no guarantee of works being issued on this contract. BTS intend to award up to 8 contractors, in ranking order, to this contract that may be offered schemes of servicing, typically between 40 and 200 at a time. BTS may offer ad hoc servicing in smaller, or singular, quantities in the event of, for example, staff absence. These are scheduled separately for tender purposes. The, up to 8, contractors awarded to this Lot contract may be invited to tender for additional works via Further Competition process. These additional works may be specialised areas requiring different qualifications, have specific contract requirements/need or may necessitate different rates. They will, however, come under the remit of works that require domestic Gas Safe registration. Please note, if works can also be carried out by suppliers from other lots, they may also be invited to tender. Likewise, suppliers on this lot may be invited to tender for works associated with a different lot. These Further Competition tenders may require completion and return within 2 weeks",
        "contractPeriod": {
          "endDate": "2027-03-31T23:59:59+01:00",
          "startDate": "2023-04-01T00:00:00+01:00"
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "2",
        "title": "LOT 2 – DOMESTIC BOILER REPLACEMENT",
        "value": {
          "amount": 7200000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Luton Council’s Building & Technical Services department (BTS) are tendering the opportunity for suitably qualified and experienced contractors to back up our own team of engineers to deliver an efficient emergency, void and cyclical boiler replacement and heating upgrades. We maintain and service around 7000 boilers per year with typical replacements of 450 boilers per year, although it should be noted, this tender is to provide BTS with support contractors for boiler replacements and heating upgrades that they cannot commit to themselves. Boiler replacements and heating upgrades will be offered to contractors on an ‘urgent install’ basis that requires same day/next day response, void boiler replacements that require completion in line with the strict void timeline for re-letting and cyclical replacement program. There is no guarantee of works being issued on this contract. BTS intend to award up to 8 contractors, in ranking order, to this contract that may be offered boiler replacement and heating upgrades as detailed above. The, up to 8, contractors awarded to this Lot contract may be invited to tender for additional works via Further Competition (Quick Quote) process. These additional works may be specialised areas requiring different qualifications, have specific contract requirements/need or may necessitate different rates. They will, however, come under the remit of works that require domestic Gas Safe registration. Please note, if works can also be carried out by suppliers from other lots, they may also be invited to tender. Likewise, suppliers on this lot may be invited to tender for works associated with a different lot. These Further Competition (Quick Quote) tenders may require completion and return within 2 weeks.\nAll Works may be subject to an audit by independent auditor.",
        "contractPeriod": {
          "endDate": "2027-03-31T23:59:59+01:00",
          "startDate": "2023-04-01T00:00:00+01:00"
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "3",
        "title": "LOT 3 – COMMUNAL BOILER SERVICING , INSTALLATION AND ASSOCIATED WORKS",
        "value": {
          "amount": 2600000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Luton Council’s Building & Technical Services department (BTS) are tendering the opportunity for a suitably qualified and experienced contractors to provide communal boiler servicing and maintenance of our communal mechanical services and responsive repairs. A 24 hours a day, 365 days a year service is required in provide our tenants with a constant source of heating and hot and cold water.\nThere is no guarantee of works being issued on this contract. BTS intend to award up to 5 contractors, in ranking order, to this contract that may be offered communal boiler servicing and mechanical services repairs and upgrades, as detailed above. The, up to 5, contractors awarded to this Lot contract may be invited to tender for additional works via Further Competition (Quick Quote) process. These additional works may be specialised areas requiring different qualifications, have specific contract requirements/need or may necessitate different rates. They will, however, come under the remit of works that require non-domestic Gas Safe registration. Please note, if works can also be carried out by suppliers from other lots, they may also be invited to tender. Likewise, suppliers on this lot may be invited to tender for works associated with a different lot. These Further Competition (Quick Quote) tenders may require completion and return within 2 weeks.",
        "contractPeriod": {
          "endDate": "2027-03-31T23:59:59+01:00",
          "startDate": "2023-04-01T00:00:00+01:00"
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "4",
        "title": "LOT 4 – WATER TREATMENT SERVICES AND ASSOCIATED WORKS",
        "value": {
          "amount": 2000000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Luton Council’s Building & Technical Services department (BTS) are tendering the opportunity for suitably qualified and experienced specialist Water Treatment Service Provider to be appointed to ensure adequate monitoring, along with preventative and remedial works, is carried out to Luton Council housing stock’s water systems.\nThe Water Treatment Service Provider will have responsibility for the supply of water treatment chemicals, information on their application, an analytical service and such advice and support as may be necessary to ensure safe and effective water treatment.\nThe Water Treatment Service Provider is responsible for providing the BTS Contract Officer and Responsible Manager with advice and guidance on items applicable to the housing stock in order to ensure full compliance with current regulation.\nThe Water Treatment Service Provider has responsibility for carrying out routine cleaning and disinfection of relevant plant, equipment and facilities, or confirming that this has been carried out satisfactorily by others.\nThe Water Treatment Service Provider will carry out routine tasks such as monthly temperature recording and flushing of little used outlets. The Water Treatment Service Provider will record these findings and submit records to the BTS Contract Officer.\nThe Water Treatment Service Provider will meet with the BTS Contract Officer, or representative, on a quarterly basis to discuss contract progress, any on site issues and to advise on current compliancy.\nThe Water Treatment Service Provider will liaise with the BTS Contract Officer to ensure a robust Emergency Action Plan is in place should a diagnosis of Legionella be reported involving a tenant, resident or Luton Council staff member. The Water Treatment Service Provider will provide a 24 hour, 365 day service in the event of BTS instigating the Emergency Action Plan. The Water Treatment Service Provider will take comprehensive action to ensure all appropriate policies, procedures and protocol is followed to safeguard tenants, residents and Luton Council staff members as would be expected by regulation and HSE guidance. This would involve immediate and appropriate sampling, pasteurisation, chlorination or temporary decommission of plant, services or supplies.\nThe Water Treatment Service Provider must be either part of Water Management Society or Legionella Control Association and hold a valid WRAS and Legionella Treatment certificate.\nThe Water Treatment Service Provider awarded to this contract may be invited to tender for additional works via a Further Competition process, including Further Competition tenders from other lots that have a water hygiene/treatment element. Likewise, suppliers on other lots may be invited to tender for works associated with this lot. These further competition tenders may require completion and return within 2 weeks.",
        "contractPeriod": {
          "endDate": "2027-03-31T23:59:59+01:00",
          "startDate": "2023-04-01T00:00:00+01:00"
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Within the Borough of Luton at various sites and locations"
        },
        "deliveryAddresses": [
          {
            "region": "UKH21"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50531200",
            "scheme": "CPV",
            "description": "Gas appliance maintenance services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UKH21"
          }
        ],
        "additionalClassifications": [
          {
            "id": "45331110",
            "scheme": "CPV",
            "description": "Boiler installation work"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryLocation": {
          "description": "Within the Borough of Luton at various sites and locations"
        },
        "deliveryAddresses": [
          {
            "region": "UKH21"
          }
        ],
        "additionalClassifications": [
          {
            "id": "45232141",
            "scheme": "CPV",
            "description": "Heating works"
          }
        ]
      },
      {
        "id": "4",
        "relatedLot": "4",
        "deliveryAddresses": [
          {
            "region": "UKH21"
          }
        ],
        "additionalClassifications": [
          {
            "id": "45232430",
            "scheme": "CPV",
            "description": "Water-treatment work"
          }
        ]
      }
    ],
    "title": "Luton Council FTS Open Tender Framework procurement for Mechanical Services Support: Domestic Gas Servicing and Associated Work, Domestic Boiler Replacement and Associated Work, Communal Boiler Servicing; Maintenance and Mechanical, Water Treatment Services and Associated Works.",
    "value": {
      "amount": 14600000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "bidOpening": {
      "date": "2023-03-20T09:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "awardCriteriaDetails": "Lots 1 , 2 , 3 and 4",
      "maximumLotsBidPerSupplier": null,
      "maximumLotsAwardedPerSupplier": 4
    },
    "techniques": {
      "hasElectronicAuction": true
    },
    "awardPeriod": {
      "startDate": "2023-03-20T09:00:00Z"
    },
    "description": "PLEASE NOTE THIS IS NOT A CALL FOR COMPETITION IT IS A RETROSPECTIVE NOTICE.\nTo be able to bid for this tender opportunity suppliers MUST first seek registration on the ProContract Proactis Due North e commerce platform (which is free to all suppliers) https://procontract.due-north.com\nThe purpose of this tender is to set up a frame work of suppliers for its Mechanical and Electrical Services / applicable to various residential and commercial installations, with a view to awarding a primary (preferred)   provider for each lot (1 –3) and up to 8 x (times) ranked contingent suppliers in support of each Lot. With the exception of Lot 4 which will have a preferred provider and 1 contingent.\nThe Lots remain:\nLOT 1 – DOMESTIC GAS SERVICING AND MAINTENANCE AND ASSOCIATED WORKS\nLOT 2 – DOMESTIC BOILER REPLACEMENT\nLOT 3 – COMMUNAL BOILER SERVICING, INSTALLATION AND ASSOCIATED WORKS\nLOT 4 – WATER TREATMENT SERVICES AND ASSOCIATED WORKS\nAll quantities and indicated spend in pricing document are annual indicative quantities and spend based upon the previous 3 years. The Councils financial year runs from April to March, with an exemption period from April till the 1st October 2022. Some work has already have been ordered for the 2022-23 program so volumes will be lower this year. There are also no guaranteed volumes for all requirements on this contract at any time.\nIn addition to the standard Lots detailed within this tender, there may also be the requirement for ad-hoc projects to be completed. It is the council’s intention to utilise all winning providers (Primary and contingent for each lot) for further competition / mini bid competitions in this instance.\nThe winner ranked 1 (preferred or primary)  provider of each lot will be the call off contractor for all reactive and associated projects for that lot, in the instance where so many contingents could be utilised, in its evaluation of bids the Council reserves the right to limit the awards at a bid step. Social value with less than a minimum score of 3 will be excluded from the award ranking calculation.\nWhere the primary provider does not have capacity or ability to complete the works, the council will call on the remaining contingent providers for that specific lot, in order of award, to complete the works required. Where the primary provider continues to decline work offered then after 3 declines they will get down ranked to position 3.\nWhen larger projects (above £75k) are required a minimum of three providers /contractors will be asked to tender as a mini bid for that specific project.\nThe volume of work awarded to any contractor cannot be guaranteed at any stage of the contract as this will depend on the availability of BTS Services existing labour and available budgets to fund each required work stream. BTS (Client Division) manages the call –off work, and offer of any requirements in the first instances to BTS (Services Division)\nThere is the opportunity for bidders to bid on one or all Lots within this tender and will be awarded based on the criteria set out in the tender documents provided. Nb Whilst the same method statement responses may be permitted per separate Lot, albeit the same score will be provided, Bidders are required to submit a new Social value offering per Lot.\nThe start date for this contract will be April 2023\nTo be able to bid for this tender opportunity suppliers MUST first seek registration on the ProContract Proactis Due North e commerce platform (which is free to all suppliers) https://procontract.due-north.com",
    "tenderPeriod": {
      "endDate": "2026-01-13T00:05:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "50531200",
      "scheme": "CPV",
      "description": "Gas appliance maintenance services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2023-07-17T23:59:59+01:00"
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procontract.due-north.com/Procurer/ViewMaker209Form2?projectId=50c2e081-1ead-ed11-811f-005056b64545&projectEventId=fc04287e-2ead-ed11-811f-005056b64545",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-2675",
      "name": "Luton Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH21",
        "locality": "Luton",
        "postalCode": "LU1 2BQ",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, George Street"
      },
      "details": {
        "url": "http://www.luton.gov.uk",
        "buyerProfile": "http://www.luton.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Luton Council"
      },
      "contactPoint": {
        "url": "https://procontract.due-north.com/Procurer/ViewMaker209Form2?projectId=50c2e081-1ead-ed11-811f-005056b64545&projectEventId=fc04287e-2ead-ed11-811f-005056b64545",
        "name": "Mr Chris Newman",
        "email": "Christopher.newman@luton.gov.uk",
        "telephone": "+44 1582547058"
      }
    },
    {
      "id": "GB-FTS-1412",
      "name": "High Court of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court of Justice"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}