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AwardedFind a Tender · award

Approved Doctors Information System Support and Maintenance

Buyer: Maritime and Coastguard Agency →

BuyerMaritime and Coastguard Agency
StatusAwarded
DeadlineNot published
ValueValue not published
Published14 Jul 2025

What is being bought

Support and maintenance services.

Delivery location

UK

Categories

System maintenance services 50324100System maintenance services 50324100

Lot details

Lot 1

The MCA undertook an open tender procedure under PCR 2015 for the following requirement: A fully Managed Service for Approved Doctors Information System for Maritime and Coastguard Agency staff to provide support for, but not limited to: • Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance • Support in debugging and diagnostics relating to third party integrations. • Minor updates to support third party or system API changes where required • Bug fixing application functionality. • Application of applicable security patches • All proactive maintenance required to keep the application healthy and available. • Meet agreed target resolution times. • Cloud health & monitoring to ensure the backups are working and are viable. • Security vulnerability patching, as per vendor guidance. • System upgrades / updates will be aligned to feature delivery. • Major Components will not be more than one year out of date. To gain, and maintain, a high level of technical knowledge of the MCA ADIS system Portal to provide excellent customer service to MCA.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1System maintenance servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 50. The category anchor is System maintenance services (50324100); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 509,2224 median · 22.4 average (3,783 of 9,222 with a bid count)3.2 average (4,298 of 9,222 with named award suppliers)Not published
Same buyer113 median · 13 average (1 of 1 with a bid count)3 average (1 of 1 with named award suppliers)Not published
Delivery region: UK1,8465 median · 53.6 average (701 of 1,846 with a bid count)6 average (844 of 1,846 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Approved Doctors Information System Support and Maintenance

Statusactive
Value£180,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-048920
Latest release ID039699-2025
Latest release timestampMon Jul 14 2025 14:23:54 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
14 Jul 2025award, contract039699-2025
14 Jul 2025award, contract039694-2025
8 Aug 2024tender025115-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "039699-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "4",
        "value": 2,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 2,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "6",
        "value": 2,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-07-14T15:23:54+01:00",
  "ocid": "ocds-h6vhtk-048920",
  "buyer": {
    "id": "GB-FTS-43832",
    "name": "Maritime and Coastguard Agency"
  },
  "awards": [
    {
      "id": "039699-2025-TCA 3/7/1576-1",
      "title": "Approved Doctors Information System Support and Maintenance",
      "status": "active",
      "suppliers": [
        {
          "id": "IM-CR-061568C",
          "name": "Professional Data Management Services Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "TCA 3/7/1576 Lot 1",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The MCA undertook an open tender procedure under PCR 2015 for the following requirement:\nA fully Managed Service for Approved Doctors Information System for Maritime and Coastguard Agency staff to provide support for, but not limited to:\n• Day-to-Day application operational support in running the client application.\no Incident Management\no Problem Management\no Change Management\no Service Requests.\no Maintenance\n• Support in debugging and diagnostics relating to third party integrations.\n• Minor updates to support third party or system API changes where required\n• Bug fixing application functionality.\n• Application of applicable security patches\n• All proactive maintenance required to keep the application healthy and available.\n• Meet agreed target resolution times.\n• Cloud health & monitoring to ensure the backups are working and are viable.\n• Security vulnerability patching, as per vendor guidance.\n• System upgrades / updates will be aligned to feature delivery.\n• Major Components will not be more than one year out of date.\nTo gain, and maintain, a high level of technical knowledge of the MCA ADIS system Portal to provide excellent customer service to MCA.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50324100",
            "scheme": "CPV",
            "description": "System maintenance services"
          }
        ]
      }
    ],
    "title": "Approved Doctors Information System Support and Maintenance",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Support and maintenance services.",
    "classification": {
      "id": "50324100",
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      "description": "System maintenance services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-43832",
      "name": "Maritime and Coastguard Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Southampton",
        "postalCode": "SO15 1EG",
        "countryName": "United Kingdom",
        "streetAddress": "Spring Place, 105 Commercial Road"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/maritime-and-coastguard-agency",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "scheme": "COFOG",
            "description": "Maritime safety"
          }
        ]
      },
      "identifier": {
        "legalName": "Maritime and Coastguard Agency",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "contracts@mcga.gov.uk"
      }
    },
    {
      "id": "IM-CR-061568C",
      "name": "Professional Data Management Services Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "IM",
        "locality": "ISLE OF MAN",
        "postalCode": "IM2 2QZ",
        "countryName": "Isle of Man",
        "streetAddress": "Global House"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "061568C",
        "scheme": "IM-CR",
        "legalName": "Professional Data Management Services Limited"
      }
    },
    {
      "id": "GB-FTS-43832",
      "name": "Maritime and Coastguard Agency",
      "roles": [
        "reviewBody",
        "mediationBody"
      ],
      "address": {
        "locality": "Southampton",
        "postalCode": "SO15 1EG",
        "countryName": "United Kingdom",
        "streetAddress": "Spring Place, 105 Commercial Road"
      },
      "identifier": {
        "legalName": "Maritime and Coastguard Agency"
      },
      "contactPoint": {
        "email": "contracts@mcga.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "039699-2025-TCA 3/7/1576-1",
      "title": "Approved Doctors Information System Support and Maintenance",
      "value": {
        "amount": 180000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "039699-2025-TCA 3/7/1576-1",
      "dateSigned": "2025-06-16T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (3 releases)
14 Jul 2025 · 039699-2025 · award, contract
{
  "id": "039699-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
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        "measure": "bids",
        "relatedLot": "1"
      },
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        "id": "5",
        "value": 2,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "6",
        "value": 2,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-07-14T15:23:54+01:00",
  "ocid": "ocds-h6vhtk-048920",
  "buyer": {
    "id": "GB-FTS-43832",
    "name": "Maritime and Coastguard Agency"
  },
  "awards": [
    {
      "id": "039699-2025-TCA 3/7/1576-1",
      "title": "Approved Doctors Information System Support and Maintenance",
      "status": "active",
      "suppliers": [
        {
          "id": "IM-CR-061568C",
          "name": "Professional Data Management Services Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "TCA 3/7/1576 Lot 1",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The MCA undertook an open tender procedure under PCR 2015 for the following requirement:\nA fully Managed Service for Approved Doctors Information System for Maritime and Coastguard Agency staff to provide support for, but not limited to:\n• Day-to-Day application operational support in running the client application.\no Incident Management\no Problem Management\no Change Management\no Service Requests.\no Maintenance\n• Support in debugging and diagnostics relating to third party integrations.\n• Minor updates to support third party or system API changes where required\n• Bug fixing application functionality.\n• Application of applicable security patches\n• All proactive maintenance required to keep the application healthy and available.\n• Meet agreed target resolution times.\n• Cloud health & monitoring to ensure the backups are working and are viable.\n• Security vulnerability patching, as per vendor guidance.\n• System upgrades / updates will be aligned to feature delivery.\n• Major Components will not be more than one year out of date.\nTo gain, and maintain, a high level of technical knowledge of the MCA ADIS system Portal to provide excellent customer service to MCA.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50324100",
            "scheme": "CPV",
            "description": "System maintenance services"
          }
        ]
      }
    ],
    "title": "Approved Doctors Information System Support and Maintenance",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Support and maintenance services.",
    "classification": {
      "id": "50324100",
      "scheme": "CPV",
      "description": "System maintenance services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-43832",
      "name": "Maritime and Coastguard Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Southampton",
        "postalCode": "SO15 1EG",
        "countryName": "United Kingdom",
        "streetAddress": "Spring Place, 105 Commercial Road"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/maritime-and-coastguard-agency",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "scheme": "COFOG",
            "description": "Maritime safety"
          }
        ]
      },
      "identifier": {
        "legalName": "Maritime and Coastguard Agency",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "contracts@mcga.gov.uk"
      }
    },
    {
      "id": "IM-CR-061568C",
      "name": "Professional Data Management Services Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "IM",
        "locality": "ISLE OF MAN",
        "postalCode": "IM2 2QZ",
        "countryName": "Isle of Man",
        "streetAddress": "Global House"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "061568C",
        "scheme": "IM-CR",
        "legalName": "Professional Data Management Services Limited"
      }
    },
    {
      "id": "GB-FTS-43832",
      "name": "Maritime and Coastguard Agency",
      "roles": [
        "reviewBody",
        "mediationBody"
      ],
      "address": {
        "locality": "Southampton",
        "postalCode": "SO15 1EG",
        "countryName": "United Kingdom",
        "streetAddress": "Spring Place, 105 Commercial Road"
      },
      "identifier": {
        "legalName": "Maritime and Coastguard Agency"
      },
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        "email": "contracts@mcga.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "039699-2025-TCA 3/7/1576-1",
      "title": "Approved Doctors Information System Support and Maintenance",
      "value": {
        "amount": 180000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "039699-2025-TCA 3/7/1576-1",
      "dateSigned": "2025-06-16T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
14 Jul 2025 · 039694-2025 · award, contract
{
  "id": "039694-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 3,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 3,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 3,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-07-14T15:15:03+01:00",
  "ocid": "ocds-h6vhtk-048920",
  "buyer": {
    "id": "GB-FTS-43832",
    "name": "Maritime and Coastguard Agency"
  },
  "awards": [
    {
      "id": "039694-2025-TCA 3/7/1576-1",
      "title": "Short Course Database Support and Maintenance",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-154418",
          "name": "CATAPULT CX LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "TCA 3/7/1576 Lot 2",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The MCA undertook an open tender procedure under PCR 2015 for the following requirement:\nA fully Managed Service for the Short Course Database for Maritime and Coastguard Agency staff to provide support for, but not limited to:\n• Day-to-Day application operational support in running the client application.\no Incident Management\no Problem Management\no Change Management\no Service Requests.\no Maintenance\n• Support in debugging and diagnostics relating to third party integrations.\n• Minor updates to support third party or system API changes where required\n• Bug fixing application functionality.\n• Application of applicable security patches\n• All proactive maintenance required to keep the application healthy and available.\n• Meet agreed target resolution times.\n• Cloud health & monitoring to ensure the backups are working and are viable.\n• Security vulnerability patching, as per vendor guidance.\n• System upgrades / updates will be aligned to feature delivery.\n• Major Components will not be more than one year out of date.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50324100",
            "scheme": "CPV",
            "description": "System maintenance services"
          }
        ]
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    ],
    "title": "Short Course Data Base Support and Maintenance",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
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      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Support and maintenance services.",
    "classification": {
      "id": "50324100",
      "scheme": "CPV",
      "description": "System maintenance services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-43832",
      "name": "Maritime and Coastguard Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Southampton",
        "postalCode": "SO15 1EG",
        "countryName": "United Kingdom",
        "streetAddress": "Spring Place, 105 Commercial Road"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/maritime-and-coastguard-agency",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "scheme": "COFOG",
            "description": "Maritime safety"
          }
        ]
      },
      "identifier": {
        "legalName": "Maritime and Coastguard Agency",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "contracts@mcga.gov.uk"
      }
    },
    {
      "id": "GB-FTS-154418",
      "name": "CATAPULT CX LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "W1J 8AJ",
        "countryName": "United Kingdom",
        "streetAddress": "1 Level,  One Mayfair Place"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "11381539",
        "legalName": "CATAPULT CX LIMITED",
        "schemeEntered": "11381539"
      }
    },
    {
      "id": "GB-FTS-43832",
      "name": "Maritime and Coastguard Agency",
      "roles": [
        "reviewBody",
        "mediationBody"
      ],
      "address": {
        "locality": "Southampton",
        "postalCode": "SO15 1EG",
        "countryName": "United Kingdom",
        "streetAddress": "Spring Place, 105 Commercial Road"
      },
      "identifier": {
        "legalName": "Maritime and Coastguard Agency"
      },
      "contactPoint": {
        "email": "contracts@mcga.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "039694-2025-TCA 3/7/1576-1",
      "title": "Short Course Database Support and Maintenance",
      "value": {
        "amount": 100758,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "039694-2025-TCA 3/7/1576-1",
      "dateSigned": "2025-06-18T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
8 Aug 2024 · 025115-2024 · tender
{
  "id": "025115-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-08-08T17:25:16+01:00",
  "ocid": "ocds-h6vhtk-048920",
  "buyer": {
    "id": "GB-FTS-42187",
    "name": "Maritime and Coastguard Agency"
  },
  "tender": {
    "id": "TCA 3/7/1576",
    "lots": [
      {
        "id": "1",
        "title": "LOT 1: IT Managed Service for the MCA’s Approved Doctors’ Information System (ADIS)",
        "value": {
          "amount": 531801,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "A fully Managed Service for ADIS for Maritime and Coastguard Agency staff to provide support for, but not limited to:\n•\tDay-to-Day application operational support in running the client application.  \no\tIncident Management\no\tProblem Management\no\tChange Management \no\tService Requests.\no\tMaintenance\n•\tSupport in debugging and diagnostics relating to third party integrations.  \n•\tMinor updates to support third party or system API changes where required  \n•\tBug fixing application functionality. \n•\tApplication of applicable security patches  \n•\tAll proactive maintenance required to keep the application healthy and available.  \n•\tMeet agreed target resolution times. \n•\tCloud health & monitoring to ensure the backups are working and are viable. \n•\tSecurity vulnerability patching, as per vendor guidance.\n•\tSystem upgrades / updates will be aligned to feature delivery.\n•\tMajor Components will not be more than one year out of date. Additional information: Lot value identified is based on the following provision  2 year contract ,1 year extension: and allowance of Continuous improvement across the  3 year period",
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "2",
        "title": "LOT 2: IT Managed Service for the MCA’s Short Course Data Base (SCDB)",
        "value": {
          "amount": 431817,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered."
        },
        "hasOptions": false,
        "hasRenewal": true,
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