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Official OCDS
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Official procurement procedure

Anywhere 365 upgrade

IT services: consulting
software development
Internet and support
+1 more
East of England (UKH15)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Norwich City Council: "Anywhere 365 upgrade". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNorwich City CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Norwich City Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Norwich City Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2.1Bids / Report
75% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 16 active published awards; 16 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNorwich City Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSFramework
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published9 Oct 2023, 16:31 BST
Last source update9 Oct 2023, 16:31 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support, Software package and information systems
Delivery area
East of England (UKH15)
OCIDocds-h6vhtk-040a7b
What is being bought
Upgrade of existing Anywhere 365 system utilised by the council's customer contact team to manage incoming contacts.
What changed
From the official release history
  1. Status changed to complete
    9 Oct 2023, 16:31 BST
  2. Official notice release published
    9 Oct 2023, 16:31 BST
  3. Buyer information updated
    9 Oct 2023, 16:31 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support. Additional information: Contract is for period of 3 years with option of extending for 1 year to 2027 already built in. 4 years is the maximum period permitted under framework agreement procuring from.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    9 Oct 2023, 16:31 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 15 Sept 2023, 00:00 BST · £293,085
Commercial outcome and competition
Awards
Risual Limited
Not published · Not published · active
Contracts
Anywhere 365 upgrade
£293,085 · signed 15 Sept 2023, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
smeBids: 1 (lot 1)
Buyer and organisations in this procedure

Norwich City Council

Contracting authority GB-FTS-73483
View buyer profile

  • Norwich City Council
    buyer

    City Hall, NORWICH, UKH15, NR21NH
    procurement@norwich.gov.uk

  • Norwich City Council
    reviewBody

    City Hall, St Peters Street, Norwich, NR2 1NH
    procurement@norwich.gov.uk

  • risual Limited
    supplier

    GB-COH: 05431646
    12 Parker Court, Staffordshire Technology Park, Stafford, UKG24, ST18 0WP
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleDirect Award made via G-Cloud 13 framework with Crown Commercial Services (CCS). Lot 3 - Cloud Support allows direct award option to most suitable supplier following due diligence checks by the council.