Official UK procurement notice
AMP8 Customer Technology · UK public procurement notice
Authority: Anglian Water Services (Public body)
What is being bought
Published requirement descriptionAnglian Water Services Ltd. ("Anglian Water") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence.
Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy.
We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities.
CPV: For computer software · For data · For water utilities · System, storage and content management software package
The lotProcurement structure
single lot · no lot value publishedLot #1This is a Market Engagement ExercisePlanned
This is a Market Engagement Exercise.
This market engagement process is not intended to give a complete and thorough overview of our technology landscape or future vision, it is intended to understand the broad capabilities in the market, and to assist us in presenting our requirements in the future. Therefore, it is important to understand that there will not be a significant amount of detail provided at this stage.
This market engagement exercise is designed to support our internal strategic review to determine our future state customer technology architecture. Specifically, the objectives of this exercise are to:
Outline the vision and objectives of Anglian Water's requirements
Raise initial supplier awareness, engagement and to gather opinions
Refine the scope for future tender activities
Gain insight into the market possibilities and appetite
Prepare the market for the forthcoming procurement efforts
While the insight gained will support our internal data and technology strategy and potentially inform related procurement strategies.
This market engagement exercise is not the start of a tender process. Please note that any submission received in response to this exercise will not create any contractual agreement between the respondent and Anglian Water.
Procedure terms & legal framework
From the official record- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Goods
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 2 Aug 2024, 12:43 BST
- Last source update
- 5 Aug 2024, 12:35 BST
- FTS notice number
2024/S 000-024493- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-048722Find a Tender
How it was run
Official notice- Submission deadline
- 5 Sept 2024, 10:00 BST
- Accepted languages
- en
Timeline
5 Aug 2024 → 30 Nov 2024 · 3 dates- Notice published5 Aug 2024, 12:35 BST
- Submission deadline5 Sept 2024, 10:00 BST
- Tender notice expected30 Nov 2024
Notice history
2 releases on Find a TenderPublished amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextI.3 | — | NEW LINK TO THE OPPORTUNITY - https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all |
1 amendment published without a description.
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.