AFRICA HUB-NIGERIA-PLANNED PREVENTIVE MAINTENANCE (PPM) OF DIESEL GENERATORS IN ABUJA & REGIONAL OFFICES

Contracts

• Contract 1 · Enjay Technical Services Limited

  Signed

  17 Feb 2026

  Value

  £65,747

  Period

  1 Mar 2026 – 28 Feb 2027

  Status

  active

  6 agreed KPIs: Number of breakdowns · Mean Time to Repair (MTTR) · Customer Satisfaction …

  • Number of breakdowns, This KPI measures the number of generator breakdowns during the contract period. A lower number of breakdowns indicates that the vendor is performing effective preventive maintenance and ensuring the generator's reliability.
  • Mean Time to Repair (MTTR), This KPI measures the average time it takes to repair a breakdown or malfunction in a generator. A lower MTTR reflects the vendor's ability to respond quickly to issues and restore the generator to operational status
  • Customer Satisfaction, SLA Adherence: The vendor's ability to consistently meet Service Level Agreemnet (SLA) metrics, including response and resolution times for maintenance and emergency services. Customer Complaints: The number of complaints received from the client regarding service quality or maintenance delays. This also includes the vendor's responsiveness in addressing and resolving complaints effectively
  • Financial Performance, Measures teh cost-effectiveness of the vendor's services, considering: -pricing details for scheduled and unscheduled maintenance activities -the value-added services offered within the scope of the contract -this KPI evaluates whether the vendor delivers services within budget without compromising on quality
  • Health and Safety Response Time, This KPI tracks the average time taken by the vendor to attend to emergency breakdowns, particularly under health and safety-critical scenarios Faster response times demonstrate the vendor's commitment to safety and operational efficiency
  • Compliance Monitoring, Quality Assurance: The vendor's adherence o quality assurance procedures, including regular inspection and testing of generator components during maintenance. Evidence of compliance with manufacturer recommendations and operational standards. Training Compliance: The percentage of vendor staff deployed on-site who have undergone the required training in: Hazardous energy management. Health, safety, and environmental (HSE) procedures. Continuous improvement and skill updates relevant to generator maintenance.

Notices published for this procedure

• Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender18 Mar 2026, 13:33 GMT