999 Call Centre/Control Room Simulation and Assessment Centre

{
  "id": "035135-2023",
  "tag": [
    "planning"
  ],
  "date": "2023-11-29T07:55:22Z",
  "ocid": "ocds-h6vhtk-041d81",
  "buyer": {
    "id": "GB-FTS-27053",
    "name": "The Police and Crime Commissioner for Surrey "
  },
  "tender": {
    "id": "JPS1416",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "The Police and Crime Commissioner for Surrey (\"the Authority\") is looking to establish and ascertain the level of market and supplier capability, interest, and experience with the provision of a bespoke and police centred call centre simulation and assessment platform. The system is to be used by the Surrey Police Contact Centre and Force Control Room as part of their pre-employment recruitment programme. The platform must be able to simulate real life 999 call centre/control room situations and measure a number of skills that are essential to the role including: •\tMulti-tasking •\tTyping speed•\tNavigation around a computer package •\tListening skills •\tAbility to keep calm under pressure. The system will need to measure skills that are linked to the College of Policing Competency Values Framework. It will need to incorporate scenarios / situations that are specific to the policing role that the candidate would be undertaking if successful. The platform must be able to process candidates in bulk and import data and export data from/to spreadsheets etc. It must be compliant with equality, diversity and inclusion (EDI) with the ability to be used for individuals with varying needs. Exercises must be timed with the trainers having the ability to provide additional time if reasonable adjustments are required by the candidates. The system must be: •\tAn online platform•\tAllow multiple users of the system at once •\tBe available and supported Monday – Friday 08:00-17:00 •\tBe complaint with UK GDPR •\tSupplier must hold Cyber Essentials Plus•\tBe hosted in the UK It is a mandatory requirement of this Contract that the Successful Tenderer and any Additional Appointed Specialists hold, be working towards or be willing to implement, from the commencement and for the duration of the Contract, a Cyber Essentials Certificate and/or ISO27001 and all data to be hosted in the UK or EEA."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Surrey Police HQ"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "80521000",
            "scheme": "CPV",
            "description": "Training programme services"
          }
        ]
      }
    ],
    "title": "999 Call Centre/Control Room Simulation and Assessment Centre",
    "status": "planned",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Police and Crime Commissioner for Surrey (\"the Authority\") is looking to establish and ascertain the level of market and supplier capability, interest, and experience with the provision of a bespoke and police centred call centre simulation and assessment platform. The system is to be used by the Surrey Police Contact Centre and Force Control Room as part of their pre-employment recruitment programme.",
    "communication": {
      "futureNoticeDate": "2024-01-01T00:00:00Z"
    },
    "classification": {
      "id": "80521000",
      "scheme": "CPV",
      "description": "Training programme services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-27053",
      "name": "The Police and Crime Commissioner for Surrey ",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Guildford",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.surrey-pcc.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "03",
            "scheme": "COFOG",
            "description": "Public order and safety"
          }
        ]
      },
      "identifier": {
        "legalName": "The Police and Crime Commissioner for Surrey "
      },
      "contactPoint": {
        "name": "paige ward",
        "email": "paige.ward@sussex.police.uk"
      }
    }
  ],
  "language": "en",
  "description": "Suppliers who feel they are able to provide a solution based on the requirements of this Pin should register their interest by emailing: paige.ward@sussex.police.uk by 29th December 2023.",
  "initiationType": "tender"
}