22 055 - Translation & Interpretation Services

The Council intends to appoint a single Provider to deliver a fully managed Translation, Interpretation and Transcription Service. The service shall include provisions for: - • Face to Face Interpretation Services (Verbal) • Face to Face Interpretation Services (Non-Verbal) • Telephone Interpretation Services Scheduled • Telephone Interpretation Services on Demand • Video Interpretation Services (Verbal) • Video Interpretation Services (Non-Verbal) • Document translation, including Braille, Large Print, Easy Read and Audio Transcriptions. Interpretation and translation services are required by a varied cross section of the Council but predominantly Children’s Services. The services are commissioned from all Council office locations across Cheshire East and can take place in a variety of locations, including but not limited to schools, courts, children’s centres, clients homes and hospitals across the borough. Polish and Slovak continue to be the most popular languages requiring translation & interpretation services, occupying 68% of all Face to Face interpretations and 47% of all document translations. Over 90% of all Face to Face interpretations concern the welfare of Children or young adults and it is expected that the same interpreter be provided on an on-going basis where possible, for this vulnerable group. Details of volumes and languages are contained in the Appendices.