1st Contact Mental Health and Wellbeing Service

This service will provide direct access to a community-based team, based on a model of mental health practitioner, paid peer support and volunteers with lived experience. The team will work together to help to signpost, de-escalate, provide empathetic responses, provide some simple intervention work to enhance provision within deprived areas and risk assess to identify different options and resources available within the Community as well as supporting self-management options. This team would create strong links to services and support networks within the local community. The service requires to deliver in-hours and out of hours support to address local need. There is flexibility as to the days and hours this service is provided, and whether this is a face to face or remote service, or a mix. Research suggests out of hours provision would extend to 2am and cover as a minimum Thursday to Sunday. There is flexibility in the service design and how this may evolve and develop over the life of the contract, taking into account local needs and changes in local provision Additional information: Bidders must hold or commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below: Employer’s Liability Insurance = 10m Public Liability Insurance = 5m Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services as described.