Find a TenderAwarded
Published 31 Jul 2023, 16:04 BST

Official UK procurement notice

019/2023T International Student Enquiry and Enrolment Service

Official notice

Authority: University of the West of England (Education)

ServicesOpen procedureSME suitable
Published estimate£2,500,000exc. VAT4% above published estimate
Submissions closed 7 Sept 2023awarded 24 Oct 2023
Awarded to Uni-Quest Ltd

What is being bought

Published requirement description

The University requires an International Enquiry Services Management provider for enquirer/pre-applicant and offers made conversion. Providing enquiry management and offers made conversion activity to support international and EU prospects and applicants using multiple communication channels. This will include University defined KPI's on turnaround and follow up lead times alongside managing opt-out requests.

CPV: Recruitment services

The lotProcurement structure

single lot · no lot value published
Lot #1International Enquiry Services Management provider for enquirer/pre-applicant and…AwardedRenewal

International Enquiry Services Management provider for enquirer/pre-applicant and offers made conversion. Providing enquiry management and offers made conversion activity to support international and EU prospects and applicants using multiple communication channels. This will include University defined KPI's on turnaround and follow up lead times alongside managing opt-out requests.

Delivery: South West
Extensions: Two x 12 month contract extensions.Variant bids: allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • Price
Staff
Names and qualifications of delivery staff must be submitted

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
31 Jul 2023, 16:04 BST
Last source update
24 Oct 2023, 09:56 BST
Award evaluation window
7 Sept 2023 – …
Authority reference
UWE/2023/019T
FTS notice number
2023/S 000-031287
Classification (CPV)
Recruitment services
Delivery area
South West (UKK11)
Official registry OCID
ocds-h6vhtk-03ebce Find a Tender

Publisher note: Procurement documents are available at: https://in-tendhost.co.uk/he/aspx/Home

How it was run

Official notice
Submission deadline
7 Sept 2023, 14:00 BST
Submission channel
{"written"}
Accepted languages
en
Participation fee
document
Bids opened
7 Sept 2023, 14:00 BST

Timeline

7 Sept 2023 → 24 Oct 2023 · 3 dates
  1. Submission deadline
    7 Sept 2023, 14:00 BST
  2. Bids opened
    7 Sept 2023, 14:00 BST
  3. Notice published
    24 Oct 2023, 09:56 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    24 Oct 2023, 09:56 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £2,600,0001 contract exc. VAT
Bids received 11 from SMEs
Contracts signed 1latest 24 Oct 2023
Awarded toValueDateStatus
Uni-Quest LtdSMEInternational Student Enquiry & Enrolment Service£2,600,000 †—Awarded

Contracts

  • International Student Enquiry & Enrolment Service · Uni-Quest LtdSME

    Signed
    24 Oct 2023
    Value
    £2,600,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids · 1 electronic1——

Contracting authority & participating public bodies

University of the West of England

Contracting authorityEducationBody governed by public lawEducation Coldharbour Lane, Bristol, South West, BS16 1QYContact name, email Published organisation website ↗

Bidders & participating suppliers

1 commercial party on the notice
  • UNI-QUEST LTDAwarded supplier08640061 77 Sidney Street, Sheffield, South West, S1 4RG

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria