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Contracts FinderCall-off contract
Published 2 Apr 2026

Contracts Finder notice

Workforce, Training and Education IT Service Desk

Official notice

Authority: NHS England

Call-off from a framework agreement
CPV: Software package and information systems (48000000)
Published contract value£371,484Exc. VAT
Contract ends 1 Mar 2028
Awarded to Freshworks Inc.
Contract starts 1 Mar 2026

What is being bought

Published requirement description

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
CF-3474200D0O000000rwimUAA
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Min Value
£247,656.00
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
LS1 4AP; England, United Kingdom

Key dates

Published dates
  1. Contract starts
    1 Mar 2026
  2. Award decision
    30 Mar 2026
  3. Notice published
    2 Apr 2026
  4. Contract ends
    1 Mar 2028

Contracting authority & participating public bodies

  • NHS EnglandContracting authority 7-8 Wellington Place, Leeds, LS1 4AP, GBContact name, email

Suppliers named on the notice

  • Freshworks Inc.Supplier "2950 S. Delaware Street, Suite 201 San Mateo California 94403

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7-2026-04-02T16:07:17+01:00
Published
2 Apr 2026
Latest update
2 Apr 2026
Procedure reference
ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7
Contract reference
ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7-1