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Published 15 Oct 2025

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Windows 11 Remote Support Tool

Official notice

Authority: South Yorkshire Police

Call-off from a framework agreement
CPV: Software package and information systems (48000000)
Published contract value£105,201Exc. VAT
Contract ends 19 Oct 2028
Awarded to Phoenix Software Limited
Contract starts 20 Oct 2025

What is being bought

Published requirement description

Microsoft are no longer providing security updates for the Windows 10 operating system after the 15th October 2025, to ensure the Collaborated Forces have a secure and compliant Windows Estate and all desktop equipment will be upgraded to Windows 11.

The current support tools used to support Windows 10 will not work with the Windows 11 so an alternative software package is required.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
0137-2025 Windows 11 Remote Support Tool
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
Yorkshire and the Humber, United Kingdom

Key dates

Published dates
  1. Notice published
    15 Oct 2025
  2. Award decision
    19 Oct 2025
  3. Contract starts
    20 Oct 2025
  4. Contract ends
    19 Oct 2028

Contracting authority & participating public bodies

  • South Yorkshire PoliceContracting authority Carbrook House, SHEFFIELD, S92EH, EnglandContact name, email, phone
    Identifier
    sid4gov.cabinetoffice.gov.uk/ABn269tg · GB-SRS

Suppliers named on the notice

  • Phoenix Software LimitedSupplier Bytes House, Randalls Way, Leaherhead, KT22 7TW
    Identifier
    02579852 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91-2025-10-15T13:28:31+01:00
Published
15 Oct 2025
Latest update
15 Oct 2025
Procedure reference
ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91
Contract reference
ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91-1