Website Development, Hosting, Support & Maintenance Tender

Dunstable Town Council is seeking from suppliers a quote for the provision of a new website, hosting, maintenance and ongoing support.

The website specification is stated in the Tender Introduction document and has a defined list of minimum requirements the service must meet in order to ensure that the Council achieves both legally required compliance and communication functions.

The supplier must be experienced in providing websites and ongoing support to town councils and have a proven track record and understanding of all requirements relating to a council's website. Specifically in regard to the accessibility compliance requirements (currently WCAG2.1AA raising to WCAG2.2AA in October 2024). In addition, the supplier must have experience and an understanding of the publishing requirements and techniques for local government organisations.

The Town Council's domain is .gov.uk; therefore, it's preferable that the supplier be accredited by the CDDO (Cabinet Digital Data Office) and authorised and be Cyber Essentials Certified. The Council's domain is hosted by Cloudflare.

The Council's IT systems are based on Microsoft 365. Any solution must be compatible with this system and the Council email hosting service and must have insurance cover against cyber-attack, data loss and GDPR failures.

Tender Introduction

Organisations wishing to reply to this tender must fully read all attached documentation including the separate Appendix sections. The organisation must fill in the forms and tables within Appendix B of this tender.

In Appendix B, Part 4 the organisation must submit a detailed proposal on how they will meet the following as detailed below:

Core Objectives

Scope of Work

Key requirement & functionality

Hosting, domain & support

Training

Maintenance

User Experience and Navigation

In addition to Appendix B, Part 4 the organisation must also submit:

A proposed project plan and timeline that outlines the key stages, deliverables and milestones of the website development, hosting, and support process.

Any other relevant supporting information.

A proposed website design and layout that demonstrates the tenderer's understanding of the council's requirements, preferences, and values. Please note, the Council is likely to launch a new council brand in October 2024 and the proposed solution will need to be flexible to reflect this.

Details on how to apply are outlined in the Tender Introduction.

Please contact [email protected] if you have any questions or require any clarification.