Contracts Finder notice
Unified Comms and Contact Centre - Telephony
Authority: whg
CPV: Software package and information systems (48000000)
Published contract value£357,882Exc. VAT
Contract ends 11 Dec 2026
Awarded to Social Telecoms CIC
Contract starts 12 Dec 2023
What is being bought
Published requirement descriptionThis is an awarded opportunity.
Unified Comms and Contact Centre - Telephony.
An integrated scalable solution that replaces the existing customer contact channels provided by the on-premises contact centre, back-office telephony solution along with a disparate portfolio of tools for managing other channels such as social media, text messages and emails.
Published procurement details
- Procedure
- Other -
- Buyer reference
- WALLSLIVE-DN706356-43499208
- Category
- Goods
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Additional classifications 1: Reference
- 51300000
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- Installation services of communications equipment
- Item 1: Delivery locations as published
- England, United Kingdom
Key dates
Published dates- Award decision5 Dec 2023
- Contract starts12 Dec 2023
- Notice published10 Jan 2024
- Contract ends11 Dec 2026
Contracting authority & participating public bodies
- whgContracting authority
Suppliers named on the notice
- Social Telecoms CICSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0-2024-01-10T13:49:05Z
- Published
- 10 Jan 2024
- Latest update
- 10 Jan 2024
- Procedure reference
- ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0
- Contract reference
- ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0-1