The Provision of a Customer Service Telephony System

Official notice

Authority: Government Commercial Agency

Call-off from a framework agreement

CPV: Networks (32400000)

Published contract value£375,109Exc. VAT

Contract ends 15 Sept 2027

Awarded to CINOS LIMITED

Contract starts 16 Sept 2024

What is being bought

Published requirement description

The Provision of a Customer Service Telephony System to be deployed across four locations, in order to provide a point of contact for Crown Commercial Services' Customers and Suppliers.

Published procurement details

Procedure: Call-off from a framework agreement
Buyer reference: CCNE24A01
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Tender deadline: 17 Jul 2024, 16:00 BST
Procurement method: Selective
Item 1: Delivery locations as published: United Kingdom

Key dates

Published dates

Award decision
10 Sept 2024
Notice published
13 Sept 2024
Contract starts
16 Sept 2024
Contract ends
15 Sept 2027

Contracting authority & participating public bodies

Government Commercial AgencyContracting authority Floor 9, The Capital Building, Old Hall Street, Liverpool, L3 9PP, EnglandContact name, email, phone
Identifier
supplierregistration.cabinetoffice.gov.uk/6sQD8uds · GB-SRS
URL
https://www.gov.uk/government/organisations/crown-commercial-service

Suppliers named on the notice

CINOS LIMITEDSupplier Unit 4.9, Hitech, Frimley 4 Business Park, Frimley GU16 7SG Camberley England
Voluntary, community or social enterprise
No
Business size
SME

Official documents & specifications (5)

Official links; attachments are not copied

Tender pack and attachments

contractSigned awardSigned contractPDF
(REDACTED) awardContract ScheduleZIP

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen13 Sept 2024, 12:07 BST
Updated 14 May 2026, 14:55 BST
Contract Change Notice for an amendment to the current contract awardContract noticePDF
contractNotice awardContract noticeDOCX

Source record

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b-2026-05-14T14:55:02+01:00
Published: 13 Sept 2024
Latest update: 14 May 2026
Procedure reference: ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b
Contract reference: ocds-b5fd17-0415de1d-195d-4543-a20d-8d0fe6e09e3b-1