Contracts Finder notice
Tender for the provision of the emergency out of hours telephone answering service - Herefordshire Council
Authority: Herefordshire Council
What is being bought
Published requirement descriptionHerefordshire Council is seeking to appoint a supplier to deliver the emergency out of hours telephone answering service, including evenings, weekends and bank holidays.\r
The council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care. \r
The service will commence on 31 March 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to 24 months, subject to further internal governance, budget approval and satisfactory Supplier performance.\r
Additional information:
Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity.
To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: www.supplyingthesouthwest.org.uk ↗
Published procurement details
- Procedure
- Open procedure
- Buyer reference
- HEREFCC-DN762273-97398346
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Published tender value
- £94,000.00
- Tender deadline
- Published
- Procurement method
- Open
- Additional classifications 1: Reference
- 64214200
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- Telephone switchboard services
- Tender contract period: Start date
- Tender contract period: End date
- Item 1: Delivery locations as published
- West Midlands, United Kingdom
Key dates
Published dates- Notice published5 Feb 2025
- Award decision1 Apr 2025
- Contract starts2 Apr 2025
- Contract ends31 Mar 2027
Contracting authority & participating public bodies
- Herefordshire CouncilContracting authority
Suppliers named on the notice
- Careium UK LimitedSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-cd48b9cd-247b-4bb9-bde6-d87c054fba12-2025-04-02T12:51:26+01:00
- Published
- 5 Feb 2025
- Latest update
- 2 Apr 2025
- Procedure reference
- ocds-b5fd17-cd48b9cd-247b-4bb9-bde6-d87c054fba12
- Contract reference
- ocds-b5fd17-cd48b9cd-247b-4bb9-bde6-d87c054fba12-1