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Published 15 Dec 2016

Contracts Finder notice

Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile

Official notice

Authority: Hanover Housing Association

Accelerated restricted procedure
CPV: Software package and information systems (48000000)
Published contract value£440,000Exc. VAT
Contract ends 30 Sept 2027
Awarded to Amillan Ltd
Contract starts 1 Oct 2017

What is being bought

Published requirement description

CONTRACT AWARD NOTICE

Note: Only Lot 1 was awarded. Lot 2 is to be re-tendered.

THIS IS AN AWARD NOTICE - the tender process has concluded

Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements.

Published procurement details

Procedure
Accelerated restricted procedure
Buyer reference
tender_134050/625142
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Procedure: Is Accelerated
Yes
Tender deadline
Published
Procurement method
Selective
Additional classifications 1: Reference
72212445
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Customer Relation Management software development services
Additional classifications 2: Reference
32524000
Additional classifications 2: Scheme
CPV
Additional classifications 2: Description
Telecommunications system
Additional classifications 3: Reference
48445000
Additional classifications 3: Scheme
CPV
Additional classifications 3: Description
Customer Relation Management software package
Additional classifications 4: Reference
72000000
Additional classifications 4: Scheme
CPV
Additional classifications 4: Description
IT services: consulting, software development, Internet and support
Item 1: Delivery locations as published
British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Key dates

Published dates
  1. Notice published
    15 Dec 2016
  2. Award decision
    24 Aug 2017
  3. Contract starts
    1 Oct 2017
  4. Contract ends
    30 Sept 2027

Contracting authority & participating public bodies

  • Hanover Housing AssociationContracting authority Hanover House, 1 Bridge Close, Staines-Upon-Thames, TW18 4TB, EnglandContact name, email
    URL
    http://www.hanover.org.uk

Suppliers named on the notice

  • Amillan LtdSupplier Number One, Highlands Court, Cranmore Avenue, Solihull, B90 4LE
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997-2017-10-10T16:22:30+01:00
Published
15 Dec 2016
Latest update
10 Oct 2017
Procedure reference
ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997
Contract reference
ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997-1