Sheltered Housing - Call Monitoring, Welfare Check call and Responder service - AWARD

We are seeking a three-year initial contract with an option to extend for a further two years to commission an Alarm Receiving Centre (ARC) to provide:

o 24/7 emergency alarm (warden call) monitoring service

o Daily welfare check calls - weekends, bank holidays and office closures

o Site responder service

o across the portfolio within the sheltered housing service.

The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include:

1. General Sheltered,
2. Cedar Court Sheltered Extra Care scheme,
3. Phoebe Cusden House.

Full details of the requirement can be found in Annex 1 - Specification.