Contracts Finder notice
Service Management Tool - Support Hubs
Authority: British Transport Police
CPV: Software package and information systems (48000000)
Published contract value£478,538Exc. VAT
Contract ends 20 Dec 2026
Awarded to Freshworks Inc
Contract starts 21 Dec 2025
What is being bought
Published requirement descriptionG-Cloud 14 call off for the provision of Service Management Tools
Published procurement details
- Framework cited in notice
- G-Cloud 14 · RM1557.14
- Procedure
- Call-off from a framework agreement
- Buyer reference
- BTPCON1058
- Category
- Goods
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- England, United Kingdom; Scotland, United Kingdom; Wales, United Kingdom
Key dates
Published dates- Award decision4 Dec 2025
- Notice published4 Dec 2025
- Contract starts21 Dec 2025
- Contract ends20 Dec 2026
Contracting authority & participating public bodies
- British Transport PoliceContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/pH2E93Mx · GB-SRS
Suppliers named on the notice
- Freshworks IncSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda-2025-12-04T16:39:08Z
- Published
- 4 Dec 2025
- Latest update
- 4 Dec 2025
- Procedure reference
- ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda
- Contract reference
- ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda-1