Service Desk Software - Knowledge Services & Library

Official notice

Authority: NHS England

Call-off from a framework agreement

CPV: Software package and information systems (48000000)

Published contract value£39,465Exc. VAT

Contract ends 1 Mar 2028

Awarded to Freshworks Inc.

Contract starts 28 Feb 2026

What is being bought

Published requirement description

A contract to provide a service desk platform with knowledge management and change management capabilities for the National Knowledge and Library Services team.

Published procurement details

Procedure: Call-off from a framework agreement
Buyer reference: CF-3474000D0O000000rwimUAA
Tender status: Complete
Award status: Active
Suitable for SMEs: No
Suitable for voluntary, community and social enterprises: No
Published tender value: £25,965.00
Tender deadline: 20 Feb 2026, 12:00 GMT
Procurement method: Selective
Item 1: Delivery locations as published: LS1 4AP; England, United Kingdom

Key dates

Published dates

Contract starts
28 Feb 2026
Award decision
30 Mar 2026
Notice published
2 Apr 2026
Contract ends
1 Mar 2028

Contracting authority & participating public bodies

NHS EnglandContracting authority 7-8 Wellington Place, Leeds, LS1 4AP, GBContact name, email

Suppliers named on the notice

Freshworks Inc.Supplier "2950 S. Delaware Street, Suite 201 San Mateo California 94403

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen2 Apr 2026, 15:56 BST

Source record

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-ec49b4e9-3b4c-4d47-bb9b-d75d5672bb85-2026-04-02T15:56:05+01:00
Published: 2 Apr 2026
Latest update: 2 Apr 2026
Procedure reference: ocds-b5fd17-ec49b4e9-3b4c-4d47-bb9b-d75d5672bb85
Contract reference: ocds-b5fd17-ec49b4e9-3b4c-4d47-bb9b-d75d5672bb85-1