Security Services at Whitecross Road

The role is primarily to provide Out of Hours Security for the building at Whitecross Road and its residents, and to be a direct and visible point of contact for customers, staff, visitors, contractors etc. The Concierge Security Team will also be a point of contact for residents who may require support in an emergency or crisis situation and liaise with emergency services as appropriate They will ensure that a high standard and professional service is given and will work jointly with partner organisations (for example, with support providers) and work in line with relevant Citizen policies and procedures

• Providing a security presence at the scheme.
• Monitoring door entry and CCTV cameras.
• Only allowing access to licensees or professionals only.
• Blocking scheme access for any unauthorised persons.
• Reporting and dealing with any emergency repairs / contractors and allowing access as and when required.
• Dealing with any activation of the fire alarm system, Evacuation, resetting fire alarm panel when safe.
• Dealing with Emergencies and the various Emergency services as required.
• Tackling any minor ASB before escalates out of control, I: E Noise.
• Hourly walk around the scheme and checking all areas of the building and the perimeter including external areas.
• Completion of MG security logs at the end of each shift to hand back to Citizen & Herefordshire Council staff.
• Provide access to first aid supplies in the office, including defib, naloxone pens as required (MG staff are first aid trained )