Contracts Finder notice
Restart Scheme Extension Customer Satisfaction Survey
Authority: Department of Works & Pensions
CPV: Research services (73110000)
Published contract value£256,149Exc. VAT
Contract ends 11 Sept 2027
Awarded to IFF Research Ltd
Contract starts 12 Sept 2025
What is being bought
Published requirement descriptionA short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.
Published procurement details
- Procedure
- Call-off from a dynamic purchasing system
- Buyer reference
- CF-0003600DQH00000FUqLV2A1
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- United Kingdom
Key dates
Published dates- Award decision12 Sept 2025
- Contract starts12 Sept 2025
- Notice published10 Oct 2025
- Contract ends11 Sept 2027
Contracting authority & participating public bodies
- Department of Works & PensionsContracting authority
Suppliers named on the notice
- IFF Research LtdSupplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70-2025-10-10T16:15:15+01:00
- Published
- 10 Oct 2025
- Latest update
- 10 Oct 2025
- Procedure reference
- ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70
- Contract reference
- ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70-2