Contracts Finder notice
Repairs Portal/Chatbot
Authority: Salix Homes Limited
CPV: Scheduling software package (48332000)
Published contract value£78,618Exc. VAT
Contract ends 8 Apr 2027
Awarded to Hallnet Ltd
Contract starts 9 Apr 2024
What is being bought
Published requirement description- To provide a portal for customers to log and track repairs.
- To replace the existing Salix built chatbot/repairs portal.
To award the contract to Hallnet Limited
Only one bidder provided a response to the RFQ out of 5, because of this extensive product testing has been carried out post-RFQ and all key stakeholders are comfortable that the product is fit-for-purpose.
Published procurement details
- Procedure
- Competitive quotation (below threshold)
- Buyer reference
- SH23034
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Limited
- Item 1: Delivery locations as published
- North West, United Kingdom
Key dates
Published dates- Award decision1 Apr 2024
- Contract starts9 Apr 2024
- Notice published18 Apr 2024
- Contract ends8 Apr 2027
Contracting authority & participating public bodies
- Salix Homes LimitedContracting authority
- Identifier
- supplierregistration.cabinetoffice.gov.uk/ZDg359E8 · GB-SRS
Suppliers named on the notice
- Hallnet LtdSupplier
- Identifier
- 03592955 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1-2024-04-18T12:25:05+01:00
- Published
- 18 Apr 2024
- Latest update
- 18 Apr 2024
- Procedure reference
- ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1
- Contract reference
- ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1-1