Contracts Finder notice
Provision of Service Desk Software for West Midlands Fire Service
Authority: West Midlands Fire Service
CPV: Software package and information systems (48000000)
Published contract value£309,840Exc. VAT
Contract ends 13 May 2028
Awarded to Freshworks Inc
Contract starts 14 May 2025
What is being bought
Published requirement descriptionProvision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- C5831
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- West Midlands, United Kingdom
Key dates
Published dates- Award decision1 May 2025
- Contract starts14 May 2025
- Notice published9 Jul 2025
- Contract ends13 May 2028
Contracting authority & participating public bodies
- West Midlands Fire ServiceContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/jBZs3Y7f · GB-SRS
Suppliers named on the notice
- Freshworks IncSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08-2025-07-09T12:56:04+01:00
- Published
- 9 Jul 2025
- Latest update
- 9 Jul 2025
- Procedure reference
- ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08
- Contract reference
- ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08-1