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Published 5 Dec 2025

Contracts Finder notice

Provision of Online Consultation Services for NHS North East and North Cumbria ICB

Official notice

Authority: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

Call-off from a framework agreement
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£685,578Exc. VAT
Contract ends 31 Mar 2027
Awarded to eConsult Health Ltd
Contract starts 1 Oct 2025

What is being bought

Published requirement description

The contract is awarded for an initial period of 6 months - £228,526.16 exc. VAT

Option to extend for a further 12 months - £457,052.31 exc. VAT

The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for Online Consultation Services.

NHS North East and North Cumbria ICB's requirement is for a Online Consultation and Video Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP).

A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Health Ltd.

Published procurement details

Framework cited in notice
G-Cloud 14 · RM1557.14
Procedure
Call-off from a framework agreement
Buyer reference
Contract for the Provision of Online Consultation Services for NHS North East and North Cumbria ICB
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Min Value
£228,526.16
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
North East, United Kingdom

Key dates

Published dates
  1. Award decision
    12 Sept 2025
  2. Contract starts
    1 Oct 2025
  3. Notice published
    5 Dec 2025
  4. Contract ends
    31 Mar 2027

Contracting authority & participating public bodies

Suppliers named on the notice

  • eConsult Health LtdSupplier 13th Floor, 21-24 Millbank Tower, London, SW1P 4QP
    Identifier
    07628675 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507-2025-12-05T10:52:07Z
Published
5 Dec 2025
Latest update
5 Dec 2025
Procedure reference
ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507
Contract reference
ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507-1