Contracts Finder notice
Provision of Messaging and triage services for NHS North East and North Cumbria
Authority: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
What is being bought
Published requirement descriptionThe contract is awarded for an initial period of 6 months - £100,489.53 exc. VAT
Option to extend for up to a further 12 months - £200,979.06 exc. VAT
The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for the Provision of Messaging and Triage Services.
NHS North East and North Cumbria ICB's requirement is for a SMS Messaging and Triage tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP).
A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to iPlato Healthcare Limited.
Published procurement details
- Framework cited in notice
- G-Cloud 14 · RM1557.14
- Procedure
- Call-off from a framework agreement
- Buyer reference
- Contract for the Provision of Messaging and Triage Services for NHS North East and North Cumbria ICB
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Min Value
- £100,489.53
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- North East, United Kingdom
Key dates
Published dates- Award decision12 Sept 2025
- Contract starts1 Oct 2025
- Notice published5 Dec 2025
- Contract ends31 Mar 2027
Contracting authority & participating public bodies
- NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNITContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/FDEK7nf7 · GB-SRS
- URL
- https://www.england.nhs.uk/digitaltechnology/digital-primary-care/commercial-procurement-hub/
Suppliers named on the notice
- iPlato Healthcare LimitedSupplier
- Identifier
- 06131747 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca-2025-12-05T10:50:49Z
- Published
- 5 Dec 2025
- Latest update
- 5 Dec 2025
- Procedure reference
- ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca
- Contract reference
- ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca-1