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Published 29 May 2025

Contracts Finder notice

Provision of Independent Complaint Officers

Official notice

This award is linked to an earlier notice for the same procurement. The two notices count as one procedure. View the earlier notice.

Authority: Hull City Council

Open procedure
CPV: Welfare services for children and young people (85311300)
Published panel value£180,000Shared across 3 suppliers; not a single purchase
Contract ends 31 Aug 2028
Awarded to Choices and Voices Care LTD, Coram Voice, RRC Ltd
Contract starts 1 Sept 2025

What is being bought

Published requirement description

Hull City Council (The Authority) has awarded tenders from interested organisations to provide Independent Complaint Officers. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be £60,000 per annum with the total contract value been £360,000.00.

Published procurement details

Procedure
Open procedure
Buyer reference
20250529150329-104102
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
Yes
Tender deadline
Procurement method
Open
Additional classifications 1: Reference
85300000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Social work and related services
Additional classifications 2: Reference
85310000
Additional classifications 2: Scheme
CPV
Additional classifications 2: Description
Social work services
Additional classifications 3: Reference
98000000
Additional classifications 3: Scheme
CPV
Additional classifications 3: Description
Other community, social and personal services
Item 1: Delivery locations as published
HU1 2AA; British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Key dates

Published dates
  1. Award decision
    15 May 2025
  2. Notice published
    29 May 2025
  3. Contract starts
    1 Sept 2025
  4. Contract ends
    31 Aug 2028

Contracting authority & participating public bodies

Suppliers named on the notice

  • Coram VoiceSupplier Coram Campus, 41 Brunswick Square WC1N 1AZ London United Kingdom
    Voluntary, community or social enterprise
    No
    Business size
    Large
  • RRC LtdSupplier 1 Edmund St BD5 0BH Bradford United Kingdom
    Voluntary, community or social enterprise
    No
    Business size
    Large
  • Choices and Voices Care LTDSupplier PO BOX 1075 TS19 1YY North Yorkshire United Kingdom
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97-2025-05-29T15:03:38+01:00
Published
29 May 2025
Latest update
29 May 2025
Procedure reference
ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97
Contract reference
ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97-1