Contracts Finder notice
Provision of Customer Experience Platform
Authority: Government Commercial Agency
CPV: IT software package (48517000)
Published contract value£1,291,892Exc. VAT
Contract ends 29 May 2027
Awarded to Qualtrics, LLC
Contract starts 30 May 2023
What is being bought
Published requirement descriptionA SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources
Published procurement details
- Procedure
- Other - Direct Award
- Buyer reference
- CCTS22A93.
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Min Value
- £999,000.00
- Tender deadline
- Additional classifications 1: Reference
- 79311300
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- Survey analysis services
- Additional classifications 2: Reference
- 79342311
- Additional classifications 2: Scheme
- CPV
- Additional classifications 2: Description
- Customer satisfaction survey
- Item 1: Delivery locations as published
- United Kingdom
Key dates
Published dates- Award decision30 May 2023
- Contract starts30 May 2023
- Notice published30 Jun 2023
- Contract ends29 May 2027
Contracting authority & participating public bodies
- Government Commercial AgencyContracting authority
- Identifier
- supplierregistration.cabinetoffice.gov.uk/6sQD8uds · GB-SRS
- URL
- https://www.gov.uk/government/organisations/crown-commercial-service
Suppliers named on the notice
- Qualtrics, LLCSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be-2026-06-23T14:07:38+01:00
- Published
- 30 Jun 2023
- Latest update
- 23 Jun 2026
- Procedure reference
- ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be
- Contract reference
- ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be-1