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Published 9 Mar 2026

Contracts Finder notice

Provision of an Outsourced Contact Centre and Business Services

Official notice

Authority: Crown Commercial Service

Call-off from a framework agreement
CPV: Information technology services (72222300)
Published contract value£73,910,000Exc. VAT
Contract ends 1 Feb 2028
Awarded to SERCO LIMITED
Contract starts 2 Feb 2026

What is being bought

Published requirement description

This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
CCIT24A35.
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published

North East, United Kingdom; North West, United Kingdom; Yorkshire and the Humber, United Kingdom; East Midlands, United Kingdom; West Midlands, United Kingdom; East of England, United Kingdom; London, United Kingdom; South East, United Kingdom; South West, United Kingdom

Key dates

Published dates
  1. Contract starts
    2 Feb 2026
  2. Award decision
    9 Feb 2026
  3. Notice published
    9 Mar 2026
  4. Contract ends
    1 Feb 2028

Contracting authority & participating public bodies

Suppliers named on the notice

  • SERCO LIMITEDSupplier Serco House, 16 Bartley Wood Business Park RG27 9UY Bartley Way Hook United Kingdom
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-378ab2f7-dba0-4f9e-9c09-f1426ab84aed-2026-03-09T13:40:48Z
Published
9 Mar 2026
Latest update
9 Mar 2026
Procedure reference
ocds-b5fd17-378ab2f7-dba0-4f9e-9c09-f1426ab84aed
Contract reference
ocds-b5fd17-378ab2f7-dba0-4f9e-9c09-f1426ab84aed-1